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Stakeholder engagement

05/30/2019 - 10:00 AM

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In TIM we have grouped our stakeholders in 8 main categories:
- customers
- suppliers
- institutions
- competitors
- environment
- community
- human resources
- shareholders
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in.

The column "information" refers to our uni-directional communications including training initiatives (company to stakeholder), the column "consultation" refers to when we ask our stakeholders' opinions through surveys or similar methods, the column "dialogue" refers to when we have stable and continuative discussion tables with stakeholder, the column "partnership" refers to projects we run together.

2017 multistakeholder consultation

At the end of 2017, we updated and analysed the external view of the relevance of material topics, consulting 50 authoritative stakeholder representatives of TIM through the Re2N (*) collaborative platform.
23 stakeholders responded, representing institutions, suppliers, customers, competitors, environment, communities, providing their vision of the most relevant topics for TIM’s strategy. On the same platform, during 2018, we intend to develop stakeholder engagement and collaboration initiatives with the dual objective of ensuring a more fluid and ongoing process of stakeholder involvement and dialogue, while at the same time establishing a system for the initiatives undertaken with them and providing real time data to update the materiality analysis with the results of discussions held on the platform.
 
(*)  Company that develops innovative tools for Sustainability and Shared Value

SHAREHOLDERS

azionisti-1000x229
Informazione-EN-300x150
ACTIONS
Financial communication online, through the Group website http://www.telecomitalia.com/tit/it/investors.html) and “TI Alw@ys on” shareholders’ club (http://www.telecomitalia.com/tit/it/investors/shareholders/individual-shareholders/club-tialwayson.html) provides important information to the individual investors and the general public (6,145 shareholders active in 2018). (The TIM Group/Stakeholders engagement).

KEY ISSUE. Updated financial and non-financial information on the Group, placing the utmost attention on the needs of all categories of players: main stream, SRI, retail shareholders.

Dialogo-EN-300x150
ACTIONS
In 2018 the Investor Relations Department handled over 500 meetings including: conference calls (4 events on the occasion of the annual and quarterly results), road shows, meetings at the Group’s institutional offices (reverse road shows), meetings (group and individual) mainly with shareholders, participation in the main TLC sector conferences. (The TIM Group/Stakeholder engagement e 2018 presentations to investors)

COMMITMENT. Expand the investor base.

KEY ISSUES:

  • Evolution of the Domestic competitive environment, in the face of new operators in mobile and fixed wholesale;
  • Plan for separation of the fixed access network, and its potential impact on operational and financial dynamics;
  • Financial discipline in the management costs and toward the purchases of video content;
  • Evolution of regulation, in the face of growing infrastructural competition and a consequent geographical differentiation of TIM’s positioning;
  • 5G auction, its results and the possibilities of managing the roll-out costs of the new technology;
  • Growth of customers served with FTTx technology, convergent services and the penetration of Business customers in ICT services;
  • Digitization as an element of operational efficiency, service improvement and sales support;
  • Important opportunities to reduce the total costs offered by the decommissioning of legacy components of the network;
  • Trend of CAPEX and their correct sizing, offering important growth opportunities for net cash generation;
  • Continuous development of TIM Participações and its positive results;
  • Possible support for the Group’s deleverage from inorganic options;
  • The level of attention on governance issues and on the possible settlement of contrasts emerging among the main shareholders is always very high