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Stakeholder engagement

03/29/2018 - 10:00 AM

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In TIM we have grouped our stakeholders in 8 main categories:
- customers
- suppliers
- institutions
- competitors
- environment
- community
- human resources
- shareholders
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in.

The column "information" refers to our uni-directional communications including training initiatives (company to stakeholder), the column "consultation" refers to when we ask our stakeholders' opinions through surveys or similar methods, the column "dialogue" refers to when we have stable and continuative discussion tables with stakeholder, the column "partnership" refers to projects we run together.

2017 multistakeholder consultation

At the end of 2017, we updated and analysed the external view of the relevance of material topics, consulting 50 authoritative stakeholder representatives of TIM through the Re2N (*) collaborative platform.
23 stakeholders responded, representing institutions, suppliers, customers, competitors, environment, communities, providing their vision of the most relevant topics for TIM’s strategy. On the same platform, during 2018, we intend to develop stakeholder engagement and collaboration initiatives with the dual objective of ensuring a more fluid and ongoing process of stakeholder involvement and dialogue, while at the same time establishing a system for the initiatives undertaken with them and providing real time data to update the materiality analysis with the results of discussions held on the platform.
 
(*)  Company that develops innovative tools for Sustainability and Shared Value

SHAREHOLDERS

azionisti-1000x229
Informazione-EN-300x150
ACTIONS
Online financial communication on the Group’s website http://www.telecomitalia.com/tit/it/investors.html ) and the “TI Alw@ys ON” shareholders’ club. (http://www.telecomitalia.com/tit/it/investors/shareholders/individual-shareholders/club-tialwayson.html) provides individual investors and the public in general with important information (6,100 active shareholders in 2017). (The Group/Stakeholder engagement)

KEY ISSUE. Updated financial and non-financial information on the Group, placing the utmost attention on the needs of all categories of players: main stream, SRI, retail shareholders.

Dialogo-EN-300x150
ACTIONS
In 2017 the Investor Relations Department handled over 550 meetings made up of: conference calls (5 events, at the presentation of the 2017-2019 three-year plan and annual results, in addition to the usual quarterly ones), road shows, meetings with the institutional offices of the Group (reverse road show), meetings (group and individual) with shareholders and bondholders, and attendance at industry conferences. (The Group/Stakeholder engagement)
(http://www.telecomitalia.com/tit/it/investors/presentations.2017.html)

COMMITMENT. Expand the investor base.

KEY ISSUES:

  • Stabilisation of service revenues in Italy and confirmation of the “low single-digit growth” target for the EBITDA in 2017;
  • Progress in Fiber and 4G coverage in Italy as an enabling factor of the services;
  • Financial discipline in cost management and in the purchasing of video content;
  • the launch of DigiTIM, the company’s strategic renewal programme, for a possible route to the legal separation of the Fixed Access Network and the consequent possible improvement of the context (Regulation and Competition).