Menu

Stakeholder engagement

05/30/2019 - 10:00 AM

- + Text size
Print
In TIM we have grouped our stakeholders in 8 main categories:
- customers
- suppliers
- institutions
- competitors
- environment
- community
- human resources
- shareholders
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in.

The column "information" refers to our uni-directional communications including training initiatives (company to stakeholder), the column "consultation" refers to when we ask our stakeholders' opinions through surveys or similar methods, the column "dialogue" refers to when we have stable and continuative discussion tables with stakeholder, the column "partnership" refers to projects we run together.

2017 multistakeholder consultation

At the end of 2017, we updated and analysed the external view of the relevance of material topics, consulting 50 authoritative stakeholder representatives of TIM through the Re2N (*) collaborative platform.
23 stakeholders responded, representing institutions, suppliers, customers, competitors, environment, communities, providing their vision of the most relevant topics for TIM’s strategy. On the same platform, during 2018, we intend to develop stakeholder engagement and collaboration initiatives with the dual objective of ensuring a more fluid and ongoing process of stakeholder involvement and dialogue, while at the same time establishing a system for the initiatives undertaken with them and providing real time data to update the materiality analysis with the results of discussions held on the platform.
 
(*)  Company that develops innovative tools for Sustainability and Shared Value

COMPETITORS

concorrenti-1000x229
Informazione-EN-300x150
Dialogo-EN-300x150
ACTIONS
Constant dialogue with the OAO (Other Authorized Operators) on commercial issues and regarding implementation of the undertakings, also through a newsletter and a dedicated portal providing involvement initiatives and satisfaction surveys. (See on the Sustainability website and on our Wholesale services website

 

COMMITMENT. TIM is committed to providing its customers with personal and prompt responses and has implemented a system of constant oversight for customers also to ensure, in particular, the constant monitoring of different phases in the supply of regulated services. 

Dialogo-EN-300x150
ACTIONS
Constant discussion and dialogue with the authorities (AGCM and AGCOM in Italy, ANATEL and CADE in Brazil) and with Italian, Brazilian and international trade associations. (See on the Sustainability website)

COMMITMENT. TIM assists authorities and institutions in the governance of the regulatory process on matters deemed material for the growth of the company in terms of value, with the aim of achieving a simple, effective and symmetrical regulatory framework. The constant discussions with AGCOM and the institutions ensure that TIM gathers their opinions, supplying transparent, reliable responses, and anticipates events, creating and exploiting the best opportunities for the Company.