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A total of almost 1,300,000 hours: this is the amount of training TIM S.p.A. provided during the 2018 financial year.
The training programmes were split among the employees, managers and directors so that everyone benefited.
The technological evolution of infrastructures and the market challenges associated with developing innovative services, plus the transformation of the telecommunications sector into digital business models, are profoundly changing the labour market.
Therefore, in 2018 we continued to develop and enhance systems and methods of acquiring, spreading, sharing and managing knowledge within the TIM Academy to facilitate organisational learning.
For us at TIM, the training and skill developing activities aim to:
•         reskill and improve professionalism
•         develop the new skills needed to transform the            telecommunications sector
•         take our managerial profile to the next step
•         define individual development plans
•         establish development and engagement plans
 
TIM Academy is our online, multi-device training platform which is always available and accessible. It provides custom training plans based on the specific person and his or her job. It offers open training and guided self-study courses on careers and specialist skills.

Training for all

As regards specialist and job-related skills, we have implemented various projects. For example, there is training for employees who work face-to-face with clients, like sellers and technicians, or in IT. We have also set up a basic course on fixed and mobile telecommunications, available online even outside the company.
The online linguistic training platform has allowed us to create a personalised English course: English@TIM. This is the English language training open to all Group employees.
The training course for managers focuses on customer care and people management during the transformation period. Around 700 managers have benefited from the programmes, which are specific to them and vary based on the complexity of the staff they manage. For middle management in the southern area, the Around the Complexity course has started. This is a pilot project that supports the development of e-leadership and provides managers who oversee operating entities tools to handle organisational complexities.

Training for change

The evolution of business skills calls for new tools to support the changes and increase awareness among TIM's people.
There is a series of initiatives that moves in this direction and includes a project for developing digital skills. This is an online course for all Group employees that begins with a self-assessment of each person's knowledge, followed by a recommended training pathway certified to the DigComp European standard (DigComp is an EU reference framework for developing digital skills). After the final assessment test, an 'open badge' is awarded. In 2018, over 15,000 open badges were issued and more than 30,000 people overall took part in training.

Institutional and human rights training

Strong emphasis was placed on human rights training courses in connection with the Group publishing its Respect for Human Rights Policy. More than 177,000 hours of training on the subject were provided in Italy and over 22,500 hours in Brazil.
Of course there is also core training that sustains the cultural transformation of the organisation in an effort to be consistent with the evolving social, environmental and economic situations, and that spreads knowledge on the issues as required by the new laws. To this end, institutional training is compulsory and involves all TIM's people. It aims to raise awareness and spread knowledge of issues related to safety in the workplace, compliance, regulations and equality.
Finally, all staff who work in TIM's Security department are trained and updated on Italian and EU legislation regarding company security so that they can carry out their activities in full compliance with company policies and procedures in force.

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TIM Academy is our corporate university to generate and disseminate new skills, share knowledge from different sectors and continue with the process of digital transformation in education.