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TIM is primarily an operator of telecommunications services, which do not endanger the physical health of users[1], and it does not produce the telecommunications equipment it sells[2].

In order to verify that the products placed on the market comply with health and safety legislation, the Company has:

  • appropriate internal structures that check the incoming quality of the products it markets (telephones, modems, etc.), both in Italy and in the production centres of manufacturers overseas;
  • laboratories that test the products marketed by the Group, particularly as regards the electromagnetic emissions of the mobile[3] devices.

In this way, any non-conformities of products are detected prior to their market release, ensuring that products that do not conform with the essential requirements of the European Directives do not reach the end customer.

Services provided to customers are subject to the requirements set out in the Service Charters and in the Terms & Conditions of Subscription, available at telecomitalia.com.

In its laboratories, TIM validates the satisfaction of the essential requirements envisaged by the current Directives for the release of CE marking; conformity with these requirements is certified at source by the manufacturer. For products sold in Italy, the reference framework is the set of standards that support Directive RED 2014/53/EU and EMC 42014/30/EU, divided byproduct macro-family[5].

In relation to electrical safety in the use of equipment by customers, as required by the Low Voltage Directive 2014/35/EU, TIM carries out checks on the technical provisions introduced to reduce the risk of electrocution, overheating, fire and mechanicalhazards, by applying standards EN 60950-1 and EN 60065.

Furthermore, TIM checks:

  • energy efficiency aspects, required by Directive 2009/125/EC ErP (Energy-related Products), as equipment placed on the market, are checked against the stand-by/off-mode power consumption and performance limits set by European Regulations 1275/2008/EC, 801/2013/EC and 278/2009/EC, for equipment and their external power supplies (available as accessories);
  • the functionality under various environmental conditions of terminal installation and use and accessory components for connection to the fixed network is checked. Checks are carried out in compliance with temperature and humidity ranges established by ETSI (European Telecommunications Standards Institute) standards for the specific “service condition”, on which different “severity” levels are based. The checks are carried out based on the provisions of the ETSI EN 300019 standards, with the tests set out under IEC-EN series 60068-2-1 (cold), 2 (dry heat), 14 (temperature changes), 30 (moisture changes), 78 (continuous humidity);
  • electromagnetic compatibility, regulated by Directive 2014/30/EU (which replaces the previous Directive 2004/108/EU), since unintentional electromagnetic signal emissions are checked – to avoid interference that can harm radio communication – and to fulfil certain electromagnetic interference immunity requirements. In TIM, constant checks are carried out on terminals and network equipment to determine whether they comply with the requirements of international ETSI, CENELEC[6] standards regarding electromagnetic compatibility. In particular, checks are carried out on the compliance of equipment with the limits set by standards to limit the emission of electromagnetic disturbances which, in addition to polluting the surrounding environment, can interfere with radio communications.

Over the past three years, no non-conformities with European customer health and safety legislation havebeen found in any product that has reached the final marketing stage, neither in Italy nor in Brazil.

 

[1] Threats of a psychological, security and privacy nature are dealt with in the paragraphs Protection of Minors, E-security, Privacy.

[2] At Olivetti, the Group company operating in the digital solutions and IT sector, there are hardware production plants; in the context of the Group as a whole, these activities are not significant as the entire 2018 revenues of Olivetti amount to 0.82% of the TIM Group.

[3] In 2018, 13 fixed network devices, 12 mobile network devices and 2 network products were checked in TIM laboratories.

[4] Electro Magnetic Compatibility.

[5] For “Corded terminals”, the following standards may be applied: EN 55022 and EN 55024, EN 55032, EN 55035, EN 60950 and EN62368-1; for “Cordless terminals”, standards EN 301489-1, EN 301406, EN 50371, EN 60950-1, EN 62311 and ITU-T P360; for “mobile terminals (smartphones, data cards etc.)”, standards EN 300328, EN 300440, EN 301489, EN 301511, EN301893, EN 301908, EN 302291, EN 60950-1 and EN 62209.

6] European Committee for Electrotechnical Standardization.