Menu

Focus on customers

05/16/2019 - 11:30 AM

- + Text size
Print

A FEW FIGURES FOR 2018

99% - LTE coverage

79.8% - Next Generation Plan coverage (fixed telephony) FTTX    of which 13.7% FTTH

our customers

consumer customers, particularly customers with special needs (the disabled, the elderly, children, etc.)
business customers and local government offices
consumer associations
clienti-550x300
Material topics of this stakeholder

· correctness of corporate conduct,

· stakeholder engagement,

· service quality,

· safeguarding privacy and personal data protection and security,

· developing digital infrastructures with next-generation networks,

· supporting the development of digital skills in the community (in   schools, in the public administration, in businesses),

· online protection of minors (cyber bullying, child pornography, gambling),

· promoting and safeguarding human rights.

The aim of the Group is to ensure an immediate and effective response to customer requirements, modelling their conduct on business propriety, transparency in contractual relations and undertakings, courtesy and collaboration, ensuring customer focus and in full compliance with the principles established by company policies and procedures. Cooperation with consumer associations, which includes entering into specific agreements with them, is also highly valued.

We TIM, the crowdcaring community for our customers

Read more

Those who need assistance on TIM products and services can communicate and get help from other  customers instead of seeking assistance from specialised operators.