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Our commitment for environmental protection

The ICT sector can pursue the aim of containing its CO2 emissions while contributing to the reduction of emissions from other sectors and citizens thanks to the nature of its characteristic solutions: video conferencing, teleworking, telemedicine and the entire range of services which digitisation brings, resulting in sustainable behaviour and lifestyles. It has been calculated[1] that adopting these services could lead to a 20% reduction in global emissions of CO2 in 2030, holding them at 2015 levels.

TIM is aware of its leading role in building a low carbon emissions future and is part of, and active in, industry associations and non-profit organisations working on environmental protection[2]; it is clear that environmental issues have been of importance to TIM for some time, evident from the materiality matrix of 2018 incorporating the Sustainable Development Goals and defining the areas of intervention for TIM's strategy for the environment:

  • definition of management approaches that allow optimised use of energy sources and other natural resources;
  • development of solutions and products that contribute to the fight against climate change;
  • adopting procurement policies that take environmental issues into account;
  • disseminating a culture among employees and stakeholders that promotes a correct approach to environmental issues.

In line with the points above, the Group reduces the need for staff to travel by using its audio and video conference services. In addition, in order to increase awareness of environmental protection, a training plan was introduced for internal staff and business partners with 9,508 total hours of training and around 3,900 people taking part. It also launched the fourth "Green Survey" distributed via the company Intranet, to bring the issues of energy saving, the environment and sustainability to the attention of TIM's staff. The survey results are published on the home page of the TIM Intranet.

Furthermore, TIM has adopted criteria, which are consistent with service requirements and costs of the various solutions, to minimise the impact of its activities and infrastructure by defining fixed and mobile network architecture and technical specifications for equipment and components.

In 2018 TIM internally formalised its commitment to the issue by drafting a specific  Group Policy on the Environment(“TIM Group commitments to environmental sustainability") approved in December 2018. In some specific Group areas (Technology department and Open Access department), quality and environmental policies have been in force for some years with the most recent versions issued in July 2017. Furthermore, TIM Sparkle has a quality, health and safety in the workplace and environment policy in force, which was updated in July 2017.

To ensure the sustainable management of operational processes, the areas of TIM which have a potentially significant environmental impact have an ISO 14001 certified Environmental Management System (EMS). In some organisations, the Environmental Management System has been integrated with the Quality Management System based on the ISO 9001 standard, for which the respective certification has been obtained. At some particularly representative sites, a certified Energy Management System has been developed. In continuity with previous years, TIM, through the Energy & Utilities Management department, was also awarded the ISO 50001 certification for the sites where this system has been implemented. In 2018 the scope of the certification was significantly extended: the entire Rozzano Data Centre is now within the scope of the certification, with Rozzano 3 added in addition to the "historic" via Stendhal office in Bologna and the Data Centre in Rozzano 1 and 2. Also falling within the scope are the Piacenza Centro exchange and the DPCs in Padua and Bologna Roveri. TIM has therefore reached its objective set last year to bring a telephone exchange within the scope of certification, in addition to those buildings already certified. Moreover, TIM has always been committed to monitoring the performance of its Data Centres: The Rozzano 2 Data Centre obtained PUE certification in 2014 while the PUE of the other Data Centres is currently undergoing certification.

[1] Global e-Sustainability Initiative, #SMARTer2030 – ICT Solutions for 21st Century Challenges.
[2] CDP - Carbon Disclosure Project, European Telecommunications Network Operators’ Association (ETNO), European Telecommunications Standards Institute (ETSI), Global e-Sustainability Initiative (GeSI), International Telecommunication Union (ITU).

A few figures for 2018

28 GWh

saved in Italy in 2018 thanks to targeted energy efficiency actions

+ 25,3 %

the eco-efficiency index for Domestic, compared to 2017

+ 241 %

the eco-efficiency index for TIM Brasil, compared to 2017 because in 2018 the LTE traffic (equal to 67% of total traffic) was included in the calculation.

- 3 %

the percentage of CO2 emissions thanks to energy efficiency actions concerning network infrastructure and the registered offices and streamlining of the car fleet

-7 %

the percentage of water consumed thanks to targeted management and awareness-raising actions


- 4 %

the percentage of paper consumed  thanks to printing on demand

97 %

the percentage of  total waste recycled by the Group

The principles of TIM'S environmental strategy

The environmental strategy of the Group's companies is founded on the following principles:

  • optimising the use of energy sources and other natural resources;
  • constantly seeking to improve environmental performance by reducing negative impacts and increasing positive ones;
  • adopting procurement policies that take environmental issues into account;
  • disseminating a culture that promotes a correct approach to environmental issues.

Our stakeholders

Future generations claim their right to live in a world not compromised by the negative and collateral effects of development caused by previous ones. The interests of this collective subject are taken care of by:

- national and international environmental organisations;

- national and supranational institutions;

- the community in general, particularly in the areas where TIM operates;

- industry associations and non-profit organisations dealing with issues relating to the environment. These include the following in particular: European Telecommunications Network Operators’ Association (ETNO), European Telecommunications Standards Institute (ETSI), Global e-Sustainability Initiative (GeSI), CDP, International Telecommunication Union (ITU).

Material themes

Reducing the environmental impact of TIM’s operations

Integrating economic, social and environmental aspects in governance and the strategic plan

Consolidating social and environmental aspects in the supply chain