In TIM we have grouped our stakeholders in 7 main macro-categories:
- institutions and regulators
- industry business community
- civil society
- financial community
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in.
"Information" refers to our uni-directional communications including training initiatives (company to stakeholder), "Consultation" includes surveys or similar methods through which we ask our stakeholders' opinions, "Dialogue" refers to discussions and stable and continuative cooperation with stakeholders, "Partnership" refers to projects we manage together.
According to the standard we have adopted, the AA1000SES, for effective stakeholder engagement it is important to manage engagement as a circular process, with a view to continuous improvement.
So, we start by defining the objectives of engagement in line with the strategic plan and then we act according to what emerges from the discussion with stakeholders and giving them an account. In order to do this, we have adopted a model that relies on two enabling factors: the digital potential and the crucial role of the company's representatives at TIM who oversee and take care of stakeholder engagement activities at various levels, international, national and local.
Through the collaborative platform[i], the company's contacts are asked to map and monitor the stakeholders relevant to their activities.
1. indicate which are the main categories of stakeholders they interface with in carrying out their activities;
2. evaluate - through a score ranging from 0 to 5 - the above stakeholder categories, ordering them according to the criteria of the international standard AA 1000ES; for the analysis of materiality: "dependence", "influence" and "urgency". The result of this process are real maps with which to visualize the positioning of each category of TIM stakeholders, available to each function (see at page 3 of the presentation "The monitoring of local stakeholders 2020");
3. enter the data of the most important stakeholders - i.e. organizations, bodies, companies, etc., at central and local level - and information on their contact persons;
4. record stakeholder engagement events and initiatives, specifying elements of common interest with stakeholders, such as the emergence of relevant issues on which to collaborate (page 5 of the presentation "The monitoring of local stakeholders 2020" reports the case of the Marche Region).
[i] Collaborative platform dedicated to stakeholder engagement, created by RE2N: www.re2n.com