Emergency support initiatives
Delivering devices and SIM cards to support bodies and institutions involved in the emergency
We have acted to support hospitals, prisons and charitable communities. As of 12 May, we have delivered:
- 1600 kits (device + SIM) to prisons
- 35 devices to young offender institutions
- 1000 kits approx. (device + SIM) to hospitals in Lombardy, Lazio, Marche
- 200 SIM cards to the Community of Sant’Egidio
- More than 1,000 devices with technological aids for deaf patients to around 75 hospitals in 11 Italian regions
Torino City Love
TIM joined the Torino City Love digital solidarity and innovation campaign, offering residents innovative digital solutions free of charge to support health, families and elderly people through the Torino City Lab platform. The services are provided thanks to the Open Innovation ecosystem of TIM Open Labs, with the support of start-ups selected by WCap (UGO & UFirst) and collaboration with Cisco.
Freephone psychological support number for the public
In collaboration with the Ministry of Health and Civil Protection, we’ve provided a freephone psychological support number for the public, available on 800 833 833 every day from 8 a.m. to midnight.
Listening service for healthcare workers
In collaboration with Emergenza Sorrisi and the Italian Psychiatry Society, we’ve provided a remote listening and support service for doctors, nurses and other healthcare workers, through freephone number 800 042 999, active from Monday to Saturday, 3 to 7 p.m.
Donations to the Italian Red Cross
We’ve activated the 45500 charity number for donations to the Italian Red Cross.
More than half of our employees (around 34,000), including many Call Centre operators, have been using Agile Work since the beginning of the emergency.
We’ve made short informational videos on how to prevent infection, how the coronavirus is transmitted, how to use PPE and so on.
Coronavirus Emergency donation
Fondazione TIM has set aside 1,000,000 euros, part of which was raised through a charity campaign which saw participation from more than 5,000 employees. Four beneficiaries were chosen, each of which receiving a contribution of 250,000 euros.
- San Raffaele Hospital, Milan
- The Healthcare Research Association (CoRiS) for the Veneto Region
- Spallanzani Hospital, Rome
- G. Pascale National Tumour Institute Research Hospital, Naples