- consumer customers, particularly customers with special needs (the disabled, the elderly, children, etc.)
- business customers and local government offices
- consumer associations
The material topics concerning our customers are the following:
The aim of the Group is to ensure an immediate and effective response to customer requirements, modelling their conduct on business propriety, transparency in contractual relations and undertakings, courtesy and collaboration, ensuring customer focus and in full compliance with the principles established by company policies and procedures. Cooperation with consumer associations, which includes entering into specific agreements with them, is also highly valued.
Ensuring communication during emergencies
TIM’s crisis management strategy unfolds across four stages, from preventing emergencies to reinstating normal business via crisis management planning and handling.
Next generation plan coverage FTTX of which 13,7% FTTH