From now on, Telecom Italia customers can get information on their telephone line even more easily. Telecom Italia has launched the new “187” application enabling direct access directly from our iPhone and iPad to the main commercial information on our fixed and ADSL line, and to make online diagnosis of the phone and ADSL line.
Thanks to the new application, downloadable free of charge from Apple Store, owners of iPhones and iPads can receive on their mobile terminal all the data on their commercial profile, for example the active services, the tariff plans, the details of the last six bills and the addresses of the nearest Telecom Italia shops and WI-Fi Hot Spots. The new application likewise offers important new functions, including technical assistance, with the option of online diagnosis of the ADSL service. There is also help for e-mail problems, allowing the sending of reports on problems not solved online.
The new “187” mobile service is part of the multiplatform Customer Care project started up by Telecom Italia in order to add to the traditional call centers (187 dedicated to fixed line consumer clients, 119 dedicated to mobile consumer clients and 191 dedicated to business clients) con new caring channels in the Group websites as well as on the social networks, where specialised teams reply to questions and reports from the “likers” of the Telecom Italia, TIM and Impresa Semplice Facebook pages, also through a Twitter account.
This initiative confirms Telecom Italia’s commitment to improving the quality of the service, also through new caring channels that provide simple and intuitive solutions for customer assistance needs, exploiting the potentials offered by mobile multimedia terminals.
Rome, 23 May 2011