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Piano Strategico DigiTIM 2018 - 2020

18/05/2018 - 17:30

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IL FUTURO DI TIM è TUTTO IN DIGITALE

Intelligenza artificiale, Internet of Things, 5G, big data, cloud: le tecnologie del futuro sono quelle che già oggi hanno iniziato a rivoluzionare ogni aspetto delle nostre vite.
Il domani, insomma, parla digitale. Anzi: parla DigiTIM.
Approfondisci

La trasformazione DigiTIM in Italia sta dando buoni risultati fin dall'avvio del piano nel 2018 (*)

Nel primo trimestre 2018 è stato implementato il 27% del piano DigiTIM.
STRATEGIC PILLARS AREA TRANSFORMATION ACTIONS IMPLEMENTED MAIN KPIs PROGRESS
(Q1 2018 vs. Q4 2017)

Leadership positioning
and best in
class

customer
engagement

Commercial -B2C: Released first wave of new simplified, flexible Fixed and Mobile portfolio

+2.7% ARPU Fixed (1)

+0.5% ARPU Mobile (1)

1st in Customer Service Index Mobile

- B2C: Executed fiber migration acceleration plan +15% new lines
- B2C: 2nd brand Kena revamped to address new customer segments +38% new customers
- B2C: Revised FMC convergent offer +4% TIM Vision customers
- B2B: Reviewed SME Fixed and Mobile portfolio

+4.4% SME ARPU Fixed (2)

+3.6% SME ARPU Mobile (2)

- B2B: Executed fiber migration acceleration plan +12% active fiber lines
- B2B: Launched multi-Cloud and hybrid services for SME +2% SME Cloud customers
Wholesale Infrastructures N & S - Revised commercial approach to improve sales effectiveness +32% UBB active lines
- First release of new end-to-end delivery process -12% delivery time (3)
Accelerated
cash flow
generation
Opex efficiency - Completed first wave of contract renegotiations and vendor consolidation 7% of planned savings achieved
- First release of real estate streamlining and consolidation 10% of release plan executed (4)
Capex efficiency Optimized Capex spent via “same for less” and “smart investment” approach 7% of planned saving achieved
Agile
organization
Digital & Advanced Analytics (AA) - Optimized online acquisition with Smart targeting +87% Fixed online activations
+43% Mobile online activations
- Set up of dedicated Digital & Advanced Analytics center of excellence (CoE) +40 FTE on CoE
- Launched pilots on Transformational Advanced Analytics use cases +3 use cases
People, Culture & Organization - Launched Agile rooms to develop digital channels and streamline processes +7 new Agile rooms
- First release of reviewed organizational structure to improve accountability 3 simplified and streamlined BUs

*  Il contenuto di questa tabella è stato estrapolato dalla presentazione del 1Q 2018 agli analisti ed è disponibile solo in inglese.

1 Impact calculated vs. Q1 2017 values to account for seasonality 

2 Impact calculated vs. SME Customer base not included in the portfolio review

3 Impact calculated vs. Dec 2017 and net of customer related delays  

4 70 k sqm released vs 660 k sqm target for 2018