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Training

Training and Education

05/27/2016 - 06:00 PM

For a telecommunications company that wagers its future on offering cutting-edge technological and commercial solutions, training and managing its people’s knowledge is a must.

Telecom Italia training activities are guided by the desire:

  • to strengthen leadership styles in order to provide managerial skills that can support the strategic development of the Company in the coming years;
  • to enhance the individual and collective skills needed to compete in the new business scenarios, paying particular attention to the specialised skills needed in the sector;
  • to provide people with the capacity to cope with everyday challenges;
  • to accompany and support the transformation of organisational identity and culture;
  • increase digital skills and social collaboration also to support the evolution and digitisation of the national system;
  • lower the environmental impact of training activities through the use of e-learning solutions which reduce CO2 emissions. These formats also represent the Group’s commitment to enhancing the quality of life of its employees and contributing to the correct balancing of their personal and professional lives.

All the Group’s training programmes aim to provide tools for professional growth that will then remain as part
of the employee’s personal baggage both within and outside the Company.

As regards the obligations involved in the implementation of company prevention and protection measures deriving from current regulations, a series of actions were taken in keeping with previous years aimed at ensuring the protection of all professionals that make use of the workplaces of Telecom Italia.

Finally, an online course on respect for Human Rights, linked to the publication of the Human Rights Policy in the Group, was made available to all employees of BU Domestic; the same course, in the local language, will be extended to the employees of BU Brazil in 2016.

Training linked to respect for Human Rights mainly related to the dissemination of the Group’s Human Rights Policy, compliance with the Code of Ethic and 231 Organisational Model , and the rules relating to Health and Safety at work and Privacy matters.

Telecom Italia confirmed its commitment to the cultural transformation process by launching training courses on Diversity topics: in 2015 around 50 managers discussed the topic of ageing and generational comparison.

In 2015 as well, basic training and refresher courses were also carried out dedicated to Sales and call centre staff.