Remuneration Policies
In 2011, remuneration policies pursued the aim of cooling the incremental effects of the increase in the fixed component of labour costs over time. Intervention was focused on the variable elements of remuneration, making exclusive use of one-off tools with a greater degree of selectivity than in the past. Interventions on fixed remuneration were frozen, with the exception of measures regarding individuals working in core business positions characterised by the actual existence of risks of a competitive nature. The MBO 2011 system, the only short-term formalised incentive tool aimed at managers and key employees, confirms the importance that the company has placed over the past two years and continues to place on corporate and departmental macro-economic objectives. In 2011, investment has continued to be made in enhancing the non-monetary components of the pay packet (company benefits). Telecom Italia has equipped itself with a long-term incentive system that brings together senior executive personnel, top management and a selected number of senior managers in achieving pre-established three-year performance objectives in order to strengthen the link between management remuneration and company performance ensuring the long-term sustainability of the company's results.
| STAKEHOLDER | TARGETS LINKED TO INCENTIVES |
| Customers | Customer satisfaction |
| Quality of the service delivered | |
| Quality of the service perceived by consumer and business customers | |
| Quality of the service perceived by other national fixed and mobile telephony operators | |
| Human Resources | Health and safety of employees |
| Programmes of training and professional growth | |
| Welfare activities (People Caring) and the wellbeing of employees | |
| The Environment | Consumption of materials, energy |
| Shareholders and Institutions | Quality and speed of company information delivery |
| The Community | Organisation of corporate events |
| Quality of corporate initiatives/projects |
