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Listening activities and projects

05/27/2016 - 06:00 PM

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Listening to our people

There are many instruments available to employees within the company to have their voice heard, both in a formal and informal way.

In Telecom Italia and Tim Brasil, employees can make a series of approaches of an informal nature to various dedicated email addresses, obtaining prompt responses on the services required and the issues raised.

In a complex organisation, unilateral communication is no longer sufficient to encourage involvement and develop thought. For this reason, there is a gradual “conversion” of the traditional communication channels to more innovative ways of favouring two-way communication inspired by web 2.0 logic, promoting the exchange of ideas, dialogue and discussion between members of the corporate community.

In this respect, the Intranet and portal are fundamental tools as they allow everyone to get involved, provide information and implement formal and informal forms of "listening", such as climate surveys, blogs and open virtual communities. In this way, discussion and debate are encouraged on internal issues linked to the business and more general current topics, including environmental and social issues, making structured channels available for the purpose of collecting contributions and proposals. These include the Archimede project, which, from 2008, rewards the most innovative and feasible ideas every year in order to optimise the processes and services supplied, gathering proposals from the people directly involved in operational processes.

During the first half of 2013, awards were presented for the 2012 Archimede campaign to Open Access and Customer Care colleagues. The plan is currently being extended to other parts of the Company.

 

Counselling service

In order to help colleagues deal with psychological difficulties and problems at work and in their personal lives, a counselling service run by professional psychologists has been operating since 2010 in the People Caring Centre. Following a trial period conducted in 4 Italian regions, as of 2013 the service has been extended to the whole country.

Since the service was launched (January 2011), 420 employees, by telephone or email, have enquired about the operation of the service. In total 370 people have used the PCC:

  • 300 have started a counselling process;
  • 70 company cases have been referred to the Head of People Caring Department and taken under the care of the People Value Department.

In the People Caring Centre intranet area, information, advice and suggested reading lists were published, to help improve psychological well-being. A new “wellness area” has also been created on the intranet, gathering together all services offered by Telecom Italia for personal health, accident prevention and physical well-being, in collaboration with the Fondazione Telecom Italia and the Fondazione Veronesi.