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A project to help employees to deal with difficulties

04/16/2014 - 10:27 AM

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People Caring Centre

A psychologist team in a foto by Sergio Fallucca

People Caring Centre

The “People Caring Centre” is a team of qualified psychologists and counsellors external to Telecom Italia whose mission is to:

  • help people deal with difficult and stressful situations associated with work by taking actions aimed at groups and individuals;
  • support anti-discrimination policies;
  • contribute to developing personal and professional resources;
  • promote well-being within the organisation and a People Caring culture;
  • support women during maternity and on their return to the company;
  • guide people within Telecom Italia in finding solutions to organisational and informational requirements

The pool of qualified psychologists and counsellors is available 4 hours a day, three times a week, and operates flexibly depending on the requirements reported.
The first contact with the employee using the Centre's services is made through a dedicated member of staff, who arranges a telephone appointment with a psychologist at the Centre or, if the request is of an organisational nature, directs the employee to the relevant company departments.
The process takes place in successive steps (according to a stepped-care approach) which match the requirements identified with various different counselling options.
For each action taken there is feedback and a final report. The information and documents resulting from the meetings cannot be used as elements or tools to assess the individual and cannot be used in any way by the parties involved.

Alongside the People Caring Centre there is a Human Relations Centre, the purpose of which is to:

  • disseminate culture in this field;
  • study innovative trends and both national and international best practice regarding counselling and coaching;
  • monitor and analyse statistical and qualitative data.

A Committee consisting of employees of Telecom Italia and external professionals monitors the overall progress of the requests received, on a statistical level only, and suggests any improvement and promotion action that might be taken by the company in the field of people caring.

Following a trial period conducted in 4 Italian regions, as of 2013 the service has been extended to the whole country. The Centre was contacted by 158 employees: 135 counselling processes were started and 46 Company-related cases were handled to the full satisfaction of the employees involved.