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Product and service labelling

05/13/2016 - 03:45 PM

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When contracts are drafted, for all fixed telephony products, Telecom Italia requires packaging to include an environmental statement, a statement about the origin of the tantalum possibly used in components, a user manual containing safety information, details of any hazardous materials in the product and disposal information. In respect of labelling of mobile devices, as they are consumer products that the Company merely resells and do not need any customisation, the Company simply requires national legislation to be complied with.

In Brazil, in addition complying with national legislation, labels are required to contain information about the correct use of devices.

For a particular product range, TIM eco-friendly, discussed in detail in the Environmental protection chapter, all the relevant environmental parameters are also shown (e.g. energy consumption).

 

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling

Over the past three years, no non-conformities regarding product information and labelling have been found in
any product that has reached the final marketing stage.

There have however been a few cases in which non-conformities with regulations concerning information about services have been found. More specifically, in Brazil in 2015, an incident occurred resulting in a total penalty of 2,897,416 reais; in 2014, 3 incidents occurred, resulting in a total penalty of 1,533,820 reais and in 2013, 2 incidents occurred, resulting in a total penalty of 9,474 reais[1].

In Italy, the regulatory Authority’s sanctioning procedures for non-conformities with regulations regarding information on services are part of the system of “penalties for the violation of regulatory legislation regarding consumer protection in the supply and use of TLC products and services”; which means that, for Italy, non-conformities regarding information on services have been merged with non-conformities regarding the supply and use of services.[2]

 

 

 

 

[1] In 2015, 2014 and 2013, in Brazil, there were no incidents of this kind, other than the cases reported, which all resulted in financial penalties.
[2] It has not been possible to obtain a complete picture of the non-conformities that resulted in “warnings” in Italy in the current year because the concept of “warning” is not clear cut. The issue of whether and how to assess the various kinds of “warnings” that arrive from the regulatory authority will be considered in detail in future. Furthermore, as things stand at the moment, there is no system for receiving reports on the violation of self-regulatory codes concerning customers other than the reporting mechanisms