Menu

Customer health and safety

Customer health and safety

05/18/2015 - 11:30 AM

Customer promise

Telecom Italia is primarily an operator of telecommunications services, which do not endanger the physical health of users[1], and it does not produce the telecommunications equipment it sells[2].

In order to verify that the products sold comply with health and safety legislation, the company has:

  • appropriate internal structures that check the incoming quality of the products it markets (telephones, modems, etc.), both in Italy and in the production centres of manufacturers overseas;
  • a laboratory that tests the products marketed by the Group, particularly as regards the electromagnetic emissions of the mobile phones it sells.

In this way, any non-conformities in the products are thus detected prior to their market release and non-conforming products do not reach the end customer.

Services provided to customers are subject to the requirements set out in the Service Charters and in the Terms & Conditions of Subscription, available at www.telecomitalia.com.

In its laboratories, Telecom Italia carries out validation activities to fulfil the essential requirements certified at source. For products sold in Italy, the reference framework is the set of standards that support Directive 1999/5/EC, arranged by product macrofamily[3].

Furthermore, with regard to protection and the safety of customers in using the equipment, the Group carries out checks on:

  • the electromagnetic emission levels (SAR) of all mobile phones;
  • regulatory requirements regarding the risk of electric shock, overheating, fire;
  • the electrical robustness of interfaces.

In particular, the following are checked:

  • the energy efficiency aspects required by the EuP (Energy-using Products) Directive: equipment placed on the market is checked against the stand-by power consumption and performance limits set by European Regulations 1275/2008/EC and 278/2009/EC, respectively for equipment and their external power supplies (available as accessories);
  • functionality in different environmental conditions of installation and use of terminals and accessory components for connection to the fixed network: checks are carried out on compliance with temperature and humidity ranges established by ETSI (European Telecommunications Standards Institute) for the specific "service condition", on which different "severity" levels are based. Checks are carried out on the basis of the following standards: IEC-EN Series 60068-2-1 (cold), 2 (dry heat), 14 (temperature changes), 30 (humidity changes), 78  (continuous humidity). For the most widely available products, with external plastic parts (e.g. AG), "flame resistance" is checked in the event of malfunctions of the internal electrical parts;
  • electromagnetic compatibility aspects, regulated by Directive 2004/108/EU (in future 2014/30/EU): every item of electronic equipment is checked for unintentional electromagnetic signal emissions - in order to avoid interference harmful to radio communication - and the fulfilment of certain immunity from electromagnetic interference requirements.  In Telecom Italia constant checks are carried out on terminals and network equipment to determine whether they comply with the requirements of international ETSI, CENELEC (European Committee for Electrotechnical Standardization) standards regarding electromagnetic compatibility.  In particular, checks are carried out on the compliance of equipment with the limits set by standards to limit the emission of electromagnetic disturbances which, in addition to polluting the surrounding environment, can interfere with radio communications.

Over the past three years, no non-conformities with European customer health and safety legislation have been found in any product that has reached the final marketing stage, neither in Italy nor in Brazil.

 

 

 

 

 

 

 

 

 

 

[1] Threats of a psychological nature or relating to security and privacy are dealt with in the Child Protection, E-security and Privacy sections.
[2] At Olivetti, the Group company that operates in the IT sector, there are hardware production plants. In the context of the Group as a whole, these activities are not significant as the entire turnover of Olivetti amounts to 1.05% of the Telecom Italia Group.
[3] For “Corded terminals”, the following standards may be applied: EN 60950, EN 55022 and EN 55024; for “Cordless terminals” standards EN 60950, EN 50371, EN 62311, ITU-T P360, EN 301489 and EN 301406; for “Mobile terminals (smartphones, data cards etc.)” standards EN 60950, EN 62209, EN 302291, EN 301908,  EN301893, EN 301511, EN 300440, EN 300328 and EN 301489.