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Our actions aimed at child protection

05/13/2016 - 03:45 PM

Le nostre azioni per la protezione dei minori

The Group companies have undertaken numerous initiatives to protect children from content that may harm their psychological and physical development (for example, content that is violent, racist, offensive to religious sentiment, etc.).

Among these, precise guidelines have been adopted for classifying and checking distributed content. These cover both the content offered directly by Group Companies and content owned by third parties offering their own services on space purchased within Telecom Italia’s portals. These guidelines are regularly updated in line with regulatory and technological evolution.

For this purpose, the Group, in accordance with current regulations and self-regulatory codes signed, implemented procedures to prevent children from accessing adult content on all the Group’s service platforms (tablet/smart phone app, web, IPTV, TIMvision by decoder, smart TV, Xbox, WAP services).


Specifically:

  • TIMvision: adult content can only be accessed using a decoder. This pay-per-view content can only be viewed after entering the parental control PIN and purchase PIN. The parental control functions are governed by legal provisions and mentioned in the statement delivered to customers after they sign up to the service;
  • IPTV: access is only permitted to subscribers and the subscription can only be taken out by adults. The default setting does not allow adult content to be viewed and can only be changed after the PIN supplied to the adult subscriber has been entered;
  • WAP services: content is always moderated in advance by Telecom Italia, in order to verify compliance with the classification guidelines, and delivered by a centralised platform. The PIN for accessing adult content is supplied by text message, at the customer’s request, after the person to whom the number is allocated is confirmed as being an adult (including through the input of a tax code by the customer).

For services delivered by IP connection, the Total Security software is available: a complete suite of security services based on ZoneAlarm® technology that protects you when surfing the Internet from viruses, hackers and spyware that may attempt to install themselves on your computer. Furthermore, parental control ensures that children can surf the Internet safely, only on sites suited to them, with antispam to protected them unsolicited emails. Total Security includes the following services:

  • antivirus and antispyware, to detect and remove viruses and spyware;
  • parental control, to protect young people against unsuitable content;
  • firewall for networks and programmes to block any attacks by hackers and harmful programs;
  • advanced download protection to analyse downloaded files before they can infect the PC and send a report if they come from a dangerous source;
  • anti-phishing and site status, in order to block unsafe websites which deceive people into revealing personal data;
  • protection against unsolicited emails (SPAM), to block unsolicited emails automatically from email clients (email protocols: POP 3/IMAP incoming only, SMTP outgoing only);
  • wireless PC protection to defend your PC against risks associated with connecting to unprotected networks.

The TIM-Protect solution is the exclusive TIM option for total protection against WEB threats:

  • parental control: protects young people while surfing the Net, filters WEB searches, gives warnings in case of behaviour that is judged to be dangerous;
  • theft protection: protects the device from loss and/or theft, ensuring remote control by sending a simple instruction (block device, find device, delete data, SIM change notification);
  • protection and privacy: protects all access to e-commerce, home banking and social media websites. Ensures privacy by filtering unwanted calls and messages;
  • antivirus: manages the device securely without affecting its operation, protecting it during use against viruses, malware and other threats.

The Company is particularly focussing attention on parental control, with the launch of offers dedicated to the younger generation (under 12s) with the TIM Protect service included, at no additional cost (TIM Young Junior). TIM is also implementing comarketing initiatives with certain operating partners in the “kids” segment, which is particularly sensitive to matters of child protection.

For the purpose of combating online child pornography and computer crime, from an organisational point of view and internally, Telecom Italia has identified the role of “Key contact for the Postal Police”. This person manages relations, and the flow of information, with the Postal Police (CNCPO - National Centre for the Fight against Online Child Pornography, CNAIPIC – National Centre against Digital Crime for the Protection of Critical Infrastructure etc.) and the competent authorities, and has the task of coordinating, within Telecom Italia, the process of abuse management, in accordance with the relevant legislative framework. Furthermore, the Group has adopted the organisational model in accordance with Legislative Decree 231/2001, which defines the tools required to oversee and anticipate offences, particularly the dissemination of child pornography, as well as to ensure the organisational/disciplinary management of computer crimes. For this purpose, Telecom Italia has fielded resources, technologies, processes and tools to prevent and combat “abuse”, meaning any activity committed in violation of the rules of conduct and legislation that governs the use of network services, digital systems or means of communication in general.

In this respect, information initiatives have been implemented, aimed at children, parents and teachers, on the risks connected with the new technologies and navigation on the Internet (chat lines, instant messaging, forums, communities etc.)

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