Customer privacy

In order to ensure personal data protection (Legislative Decree 193/03, known as the "Privacy Code") in the performance of its business activities, Telecom Italia has equipped itself with an organisation model that assigns central departments the responsibility for supervising correct application of the regulations in this sector at Group level. In this context, when it establishes or acquires new companies, the Parent Company provides the support required to identify and carry out the formalities required to comply with the relevant legal and regulatory provisions.

Legal provisions and the instructions of the Italian Data Protection Authority are transposed by constantly updating the Group's regulations and policies. The "System of rules for the application of privacy regulations in the Telecom Italia Group" is particularly significant in this respect. It establishes the provisions and operating instructions needed to carry out the relevant formalities.