The companies of the Telecom Italia Group base the excellence of their products and services on their care of customers and their willingness to meet their requirements. The objective sought is to ensure an immediate, effective response to customers’ needs, modelling conduct on business propriety, transparency in dealings and contractual commitments, courtesy and collaboration and the underlying viewpoint that the customer has a central role, in full compliance with the principles established by company procedures. In this context, collaboration with Consumer Associations, through the stipulation of agreements in specific areas, is highly prized.