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Smart Services

05/31/2016 - 01:00 PM

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In the context of public sector services, in accordance with the Italian Digital Agenda (ADI) and European Directives, in 2015 Telecom Italia consolidated and streamlined its offer of Smart Services (a range of services for energy efficiency and digital services in urban areas), Urban Security (providing new services dedicated to security, the environment and optimal energy management) and Digital School. The aim is to promote the “Smart City” model to improve quality of life by developing innovative digital services to ferry communities towards a Smart Community model (as described in the Digital Agenda) that enables new forms of cooperation between citizens and public authorities.

As regards the innovation of business, Telecom Italia aims to supplement its offer of connectivity with new innovative services that satisfy the new digital needs of the customer. The business innovation enriches the “traditional” Research and Development activities, both by developing prototyping and experimentation options for solutions based on an in-depth understanding and meeting of new digital service needs internally, through the Innovation Centre, and by opening up to external sources of ideas, which can help construct an open innovation model based on a valuable network of players (Joint Open Lab, TIM #Wcap, Tim Ventures, Foundry, Partnerships, etc.). In this context, Telecom Italia is overseeing the various areas of digital services, namely Enriched Communication, Trusted Digital Life, Business Life, Indoor Life, Mobile Open Life, Digital Entertainment and Big Data; below is a summary of some of the main projects that Telecom Italia has developed or is developing in these areas:

Smart Green: this is the assessment of innovation projects connected with the environment and potential partnerships with the local government offices for the monitoring of air in public offices and urban areas, using networks of sensors connected to the Telecom Italia Cloud.

Social Reading: under this theme, the shared reading app for schools, already tried out by several schools throughout Italy, has been further developed and accompanied by a shared reading solution for Italian libraries, licensed to a specialised partner and which makes it possible to share comments and viewpoints about the book borrowed with others who have already read it or are going to read it. The library solution has a series of settings that facilitate reading even by readers with specific learning difficulties (SLDs).

Solutions for “good schooling”: as part of the collaboration between Telecom Italia JOL in Turin and the Regional Education Department of Piedmont, a training course was held for secondary school teachers to teach them how to use the Open Source ROS (Robot Operating System) framework, which is the “standard de facto” framework for writing “hardware dependent” robotic applications.

Digital tourism 2.0: “Virgil, robot a corte” is a project designed to optimise Cultural Heritage, developed by the Telecom Italia Joint Open Lab in Turin, the Regional Directorate of Cultural Heritage for Piedmont, Museum Hub and with the collaboration of the Turin Politecnico University Department of Architecture and Design. The project aims to provide the museum guides with a digital tool that enables them to show visitors part of the heritage that is otherwise inaccessible for various problems (security, works, unavailability of means for the disabled, etc.) and, above all, place this environment in the centre of a network of interconnected tourism sites thanks to the Telecom Italia data network.

Smart Home: under the scope of the JOL in Milan, in collaboration with Milan Politecnico University, new technologies and services are being tested for future smart spaces. In the smart spaces, internet technologies, proximity wireless connections (Bluetooth Low Energy, Wi-Fi Direct, LTE-Direct) and smart and wearable objects (smart screens, smart glasses, smart watches, etc.) are being studied and used to create new ways of interacting and communicating between people, objects and physical spaces themselves. More specifically, in the project financed - EIT Digital P3S “Playful Supervised Smart Spaces” - a smart space has been developed for children with special therapeutic needs (e.g. suffering from autism) and tested at two specialised centres. Thanks to the work carried out in the Joint Open Labs, Telecom Italia is investing in the design and testing of robotic telepresence solutions, namely robots that can be remote controlled, thereby allowing the person to attend an event and interact with those present.

Friend TV (Innovation Center): (Innovation Centre): the latest versions of FriendTV for smartphones and tablets, initially released at the beginning of 2014, continued to be available in the Apple and Android app stores. FriendTV is a guide for the main television channels, strongly integrated with social media, which allows users to participate in real time in the most highly commented programmes on the Web. The ARTES platform developed by the Telecom Italia laboratories of Strategy & Innovation in Turin, allows for the creation of augmented reality apps very quickly indeed, offering those creating content an interface by which to enrich them and alter them, without having to resort to developers.

Big Data: in this regard, Telecom Italia has launched an evolutionary process based on various different project “activities”, within which several initiatives were started in 2015, and completed with the development of the first “internal” applications (aimed at improving the customer experience), the launch of the first services for the business market on anonymous data (with the “Data Visual Insights” offer of presence maps and mobility per segment of interest and reference period) and the first projects aiming to increase the ecosystem of partners (see the “TIM Big Data Challenge” contest), also enriching internal competences (training through Master Big Data TIM). Big Data was also worked on by the Joint Open Labs. After the success of the Mobile Territorial Lab experience, the Telecom Italia Joint Open Lab in Trento developed the LivLab project, a new instance of living lab on another territory, relying on the competences acquired and lessons learned. My Data Store, an example of personal data store that came amongst the top reference cases of the World Economic Forum, has been enriched by new data connectors that enable transparent management also of social personal data. Working with local institutions in Trentino, the Joint Open Lab is experimenting with advanced solutions for citizen services based on personal data. One example is Familink, the service that shares opportunities for families throughout Trento, intended for community-trusted hyperlocals. The service was successfully tested by the Provincial Agency for the family, birth rate and family policies of the Autonomous Province of Trento with the families belonging to 3 large parent associations operating on the territory. One of the Open Innovation initiatives was the second Telecom Italia Big Data Challenge, which brought together over 1,000 participants from around the world to discuss the creation of smart city projects using large amounts of georeferenced data.

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