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The Group’s Code of Ethics and Conduct requires employees, collaborators, consultants, as well as third parties who have business relations with the Group and all the stakeholders affected by the Human Rights Policy - in respect of activities and services of interest to the Group - to promptly inform the Head of the TIM Audit Department, either directly or via their line manager, of any violations or collusion to violate:

  • legal or regulatory requirements,
  • provisions of the Code of Ethics,
  • policy and internal procedures, and any irregularities and/or negligence.

Complaint management, also the specific responsibility of the Head of the Audit Department (“Whistleblowing Procedure”), is a requirement of the Sarbanes-Oxley Act and – in part - of the UN's “Guiding Principles on Business and Human Rights.” The reports of issues related to Human Rights, received through the main tool available to all stakeholders so they can report any kind of regulatory irregularity or breach, are detailed below. (“Whistleblowing Procedure”). In particular, any substantiated reports on the systematic unavailability of access to the web are considered breaches of the right to access the information society.

Reports received and handled in Italy regarding Human Rights

  2017 substantiated 2016 substantiated 2015 substantiated
Total number of reports regarding human rights received through the main reporting mechanisms 3(*) 0 0 0 4 2
Handled during the reporting period 3 0 0 0 4 2
Resolved during the reporting period 2 0 0 0 4 2
Total number of reports received prior to the survey period which were resolved during the reference period 0 0 0 0 0 0

Reports received and handled in Brazil regarding Human Rights

  2017 substantiated 2016 substantiated 2015 substantiated
Total number of reports regarding human rights received through the main reporting mechanisms 5(**) 0 8 4 0 0
Handled during the reporting period 5 0 8 4 0 0
Resolved during the reporting period 4 0 8 4 0 0
Total number of reports received prior to the survey period which were resolved during the reference period 0
0 0 0 1
0

(* ) Two regarded the rights relating to access to telecommunications services and a human resources suppliers of TIM.

(** ) Four complaints concerned failure of suppliers to apply the rules on health and safety in the workplace and one the sexual exploitation of children/adolescents.

 

Complaints received and handled regarding employment issues

 

Italy

2017

substantiated

2016

substantiated

2015

substantiated

Total number of complaints regarding discrimination received through the main reporting mechanisms

3 (*)

1

0

0

0

0

Handled during the reporting period

3

1

0

0

0

0

Resolved during the reporting period

2

1

0

0

0

0

Total number of complaints received prior to the survey period and resolved during the reference period

0

0

0

0

0

0

Brazil

2017

substantiated

2016

substantiated

2015

substantiated

Total number of complaints regarding discrimination received through the main reporting mechanisms

3(**)

0

2

1

0

0

Handled during the reporting period

3

0

2

1

0

0

Resolved during the reporting period

3

0

2

1

0

0

Total number of complaints received prior to the survey period and resolved during the reference period

0

0

0

0

0

0

(*) The three cases of discrimination/harassment concerned religious faith, substantiated and resolved in 2017, physical or mental disability and political faith not substantiated.

(**) Two discrimination or harassment regarded the sexual orientation and one obesity.

 

Complaints received and managed relating labor issues

 

Italy

2017

substantiated

2016

substantiated

2015

substantiated

Total number of reports regarding work matters received through the formal mechanisms in the reference period

4

1

7

0

1

0

Handled during the reporting period

4

1

7

0

1

0

Resolved during the reporting period

4

1

7

0

1

0

Total number of reports regarding work matters received previously, which were resolved in the reference period

1

0

0

0

0

0

Brazil

2017

substantiated

2016

substantiated

2015

substantiated

Total number of reports regarding work matters received through the formal mechanisms in the reference period

23

10

12

9

42

18

Handled during the reporting period

23

10

12

9

42

18

Resolved during the reporting period

21

10

12

9

35

18

Total number of reports regarding work matters received previously, which were resolved in the reference period

0

0

7

3

1

1