Our Group’s goal is to strike a balance between three dimensions:
- economic sustainability: keeping and increasing the economic capital;
- environmental sustainability: safeguarding the ecosystem while guaranteeing the balance between the use of natural resources and our processes.
- social sustainability: promoting the principle of equity and respect among people and across generations.
In Telecom Italia we believe that the balance between these three dimensions can be achieved only by taking into account the expectations of all those we are involved with, our "stakeholders", whose opinions and requests we carefully listen to.
We group our stakeholders into eight categories: customers, suppliers, competitors, institutions, environment, community (external stakeholders), human resources and shareholders (internal stakeholders).
Stakeholders may have different expectations: the main challenge is to satisfy their requirements, even when they differ from one another.