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Certifications

07/24/2017 - 01:00 PM

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For areas of the company which have a significant impact on the community, because of the products and services they offer, the Group has obtained and/or confirmed certifications to ensure that procedures and conduct are adopted in line with the expectations of the stakeholders.

The certifications achieved for the main activities are shown below:

  • quality of products and services offered: UNI EN ISO 9001:2008 standard;
  • environmental protection: UNI EN ISO 14001:2004 standard;
  • limit greenhouse gas emissions: standard UNI EN ISO 14064-3;
  • efficient energy management: standard ISO 50001: 2011;
  • protection of human capital by companies and suppliers: SA 8000 standard;
  • health and safety at work: BS OHSAS 18001:2007 standard;
  • general requirements for the competence of testing and calibration laboratories: ISO/IEC 17025 standard;
  • Information Technology services: ISO/IEC 20000-1 standard;
  • data security: ISO 27001 standard;
  • protection of personal data in Public Cloud services: ISO/IEC 27018 standard;
  • software and IT solution production processes: CMMI-DEV (Capability Maturity Model Integration - Development) certifications;
  • respect for principles intended to promote trust between consumers and businesses operating on the Internet: WebTrust (Certification Authorities - SSL Baseline Requirements Audit Criteria);
  • fulfilment of the AGID (Digital Italy Agency) requirements to perform the role of:

- Accredited Certifier for Qualified Signatures, the National Service Charter and Timestamping;

- Accredited Operator for Certified Email;

- Accredited Custodian for storing electronic documents.

COMPANY REGULATION STRUCTURE
TIM S.p.A.
 
ISO 9001

Functions:

Business (Caring Services/Caring Operation Enterprise Division) Consumer/Sales (Local Areas), Technology (including Open Acces), Business Support Officer (with regard to purchasing, logistics, real estate, energy activities), Operating units involved in the mobile invoicing process for business customers, Environmental Protection and Prevention Services. Subsidiary companies:
Telecom Italia Sparkle, Telecom Italia Digital Solutions, Telsy, Telecom Italia Information Technology, Telecontact Center, IT Telecom, HR Services (design and development of training services; development of Human Resource services: staff administration, administrative services relating to healthcare,
supplementary social security and optimisation of free time).

TIM S.p.A. ISO 14001 Departments:
Technology (including Open Access)
Subsidiary companies:
Telecom Italia Sparkle, Telecom Italia Information Technology.
TIM S.p.A. ISO 50001 Functions: Rome office of Parco de’ Medici and Bologna office of Via Stendhal
TIM S.p.A. OHSAS 18001 Subsidiary company:
Telecom Italia Sparkle.
TIM S.p.A. ISO/IEC 17025 Function: Technology/Engineering & TILab: management of Laboratories for the testing and calibration services of the following activities:
• Electroacoustic,
• Electromagnetic Compatibility,
• Safety Protection & Mechanical (PSM),
• Metrology (calibration of instruments used to measure current, voltage and resistance in direct and alternating current, frequency, optical power, fibre attenuation and optical wavelength),
• Powering (PSM),
• Value Added Services (tests on the Value Added Services for mobile terminals - CASP standard),
• SAR dosimetry (Specific Absorption Level),
• Personal Area Network (Zig Bee protocol functional test),
• Quality Materials and Environment (tests of electrical, electronic, mechanical characteristics and climate tests).
TIM S.p.A. ISO/IEC 27001
Functions: Technology/limited to the following sectors:
• Economics & Certification System,
• Group data networks,
• Strategic systems maintenance,
• North-West, North-East, Centre, South maintenance;
Business/Engineering & Service Management/ICT Control Room (Information Technology Services and Networking and Securit Services).
Business Support Officer/Security for the delivery and operation processes of the infrastructural ICT solutions (Housing, Hosting & Virtualisation, Workstations and Service Management services) hosted within the Telecom Italia Data Centre.
Subsidiary companies:
Telecom Italia Digital Solutions, Telecom Italia Trust Technologies, Telecom Italia Information Technology, HR Services (payroll cycle).
TIM S.p.A. CMMI-DEV Subsidiary company:
Telecom Italia Information Technology.
TIM S.p.A. WebTrust Subsidiary company:
Telecom Italia Trust Technologies
TIM S.p.A. Accredited Certifier with AGID for Qualified Signatures, the National Service Charter and Timestamping Subsidiary company:
Telecom Italia Trust Technologies
TIM S.p.A. Accredited Operator with AGID for Certified Email Subsidiary company:
Telecom Italia Trust Technologies
TIM S.p.A. Accredited Custodian with AGID for storing electronic documents Subsidiary company:
Telecom Italia Trust Technologies
TIM S.p.A. ISO/IEC 20000-1

Functions:
Business for the Telecom Italia IT Service Management System, which supports the supply of Hosting Services for its Data Centres.

Subsidiary company:
Telecom Italia Information Technology.

Olivetti S.p.A. ISO 9001

Processes:
design, industrialization, production, marketing, delivery, installation, maintenance and technical support for: gaming and lottery terminals, specialised peripherals(1) for bank and post office applications, points of sale including cash registers and other vertical and industrial applications, ticketing and parking.Office products, multifunction photocopiers, ICT products, production and marketing of print heads and inkjet technology, hiring of office products and multifunction photocopiers. Performance of compliance checks and periodic checking of produced cash registers.
Coordination of the quality management systems of laboratories authorised to deliver periodic cash register verification services.

Development of customised services and provision of specialised front-end services (HELP DESK), specialised technical back office, support back office.

Olivetti S.p.A. ISO 14001 Processes:
conception, design and marketing, offering business products and services for SMEs, retail and large companies by managing the environmental aspects of processes/activities/services performed in management, marketing, sales and R&D offices.
Olivetti S.p.A. ISO/IEC 27001 Development of IT solutions including advanced electronic, digital and qualified signatures, also based on biometric systems and document services integrated with services offering the storage of computerised documents.
Gruppo Tim Brasil ISO 9001 Companies:
TIM Celular S.A. (the technical network and the GSM contract and prepaid billing system in Brazil).
Gruppo Tim Brasil ISO 14001 Companies:
Tim Celular S.A.( technical network management and operational activities in the States of Rio de Janeiro and São Paulo).
(1) Meaning printers, faxes and anything else that is connected to a computer.

In Brazil, as required by ANATEL (National Telecommunications Agency), the Brazilian telecommunications authority, KPI Survey Method Quality Certificates were also achieved for the whole country regarding:

  • personal mobile service (TIM Celular);
  • switched fixed telephone service (TIM Celular and Intelig);
  • multimedia communications services (FIBER).