Those aspects of the company that have a significant impact on the community, through products and services offered, are subject to certification, in order to ensure the adoption of procedures and conduct in line with the expectations of the relevant stakeholders.
Specifically:
- customer care and the quality of the products and services offered is certified in conformity with the UNI EN ISO 9001:2008 standard;
- concern for environmental protection with the UNI EN ISO 14001:2004 standard;
- health and safety at work with the BS OHSAS 18001:2007 standard;
- data security with the ISO 27001:2005 standard ;
- Information Technology services with the ISO/IEC 20000-1:2005 standard;
- software production and digital solution processes are certified under CMMI-DEV (Capability Maturity Model Integration - Development), a new generation standard.
- management and provision of services processes are certified under CMMI-SVC (Capability Maturity Model Integration for Services).
The certificates obtained by the various departments/companies of the Group for particularly important company procedures and activities are listed In the following table.
| COMPANY | REGULATION | STRUCTURE |
| Telecom Italia S.p.A. |
ISO 9001 | Departments:
|
| Telecom Italia S.p.A. | ISO 14001 | Departments:
|
| Telecom Italia S.p.A. | ISO/IEC 27001 | Departments:
Domestic Market Operations
|
| Telecom Italia S.p.A. | OHSAS 18001 | Subsidiary company: TI Sparkle |
| Telecom Italia S.p.A. | CMMI-SVC | Department:
|
| Telecom Italia S.p.A. | CMMI-DEV | Subsidiary company: Shared Service Centre |
| Telecom Italia S.p.A. | ISO/IEC 20000-1 | Subsidiary company: Shared Service Centre |
| Telecom Italia S.p.A. | SA8000 | Department: Open Access/Technology & Operations |
| Olivetti S.p.A. | ISO 9001 | Processes: Planning, industrialization, production, marketing and technical assistance of: terminals for games and lotteries, specialized peripherals for bank and post office applications, points of sale including fiscal cash registers and other vertical and industrial applications, ticketing and parking. ICT products, ink-jet technology products, heads for ink-jet printing technology, integrated components and semiconductors. Hire of office products. Implementation of compliance checks and periodic check of the fiscal registers produced. |
| Olivetti S.p.A. | ISO 14001 | Production of impact heads, design and production of heads for ink-jet printing technology c/o the plant in Arnad (Aosta). |
| Gruppo Tim Brasil | ISO 9001 | Company: Tim Celular (management of the network in the states of Rio, Sao Paolo, Minas Gerais, Bahia, Sergipe, Espirito Santo). Companies: TIM Celular and TIM Nordeste (management of GSM contracts invoicing). |
| Gruppo Tim Brasil | ISO 14001 | Company: Tim Celular (management of monitoring and information on the implementation and quality of the networks in the states of Rio and Sao Paolo). |