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Stakeholder Engagement

12/02/2015 - 05:00 PM

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How we engage with our stakeholders

In Telecom Italia we have grouped our stakeholders in 8 main categories: customers, suppliers, the institutions, competitors, the environment, the community, human resources and shareholders.
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
Telecom Italia Group's policy on stakeholder engagement specifies both general and particular guidelines of stakeholder engagement.
"Multistakeholder engagement", i.e., the concurrent engagement of more than one group of stakeholders, is, we believe, appropriate only  on very specific issues. 
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in. The column "information" refers to our uni-directional communications (company to stakeholder), the column "consultation" refers to when we ask our stakeholders' opinions through surveys or similar methods, the column "dialogue" refers to when we have stable and continuative discussion tables with stakeholder, the column "partnership" refers to projects we run together.

Forum Multistakeholder 2015

A platform for exchange and for lending a voice to all participants, by gathering contributions and innovative proposals, while also beginning to plan solutions for the near future.
Among the Forum’s primary objectives was, without any doubt, TIM’s intent to be better attuned to its stakeholders’ needs and requirements.
Network coverage was confirmed as the most relevant theme for the stakeholders.
Find all the information
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Information on the Service Charters and General Conditions of Subscription via the Group's websites Customer satisfaction is surveyed  systematically Collaboration with the consumer associations Participation in national and international working groups, in partnership with UN agencies, non-governmental organisations, and  organisations in the sector, on the issue of protecting children from potential abuses carried out via the Internet
Information regarding tools for the safe use of the Internet and for combating computer abuse   Use of web-based tools on social networks by customer care operators to talk to customers and share their knowledge Partnership projects with institutions and other companies to test and create innovative services
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Exchange of information and documentation with suppliers via the "Vendors hub" portal Eighth survey of satisfaction with the Purchasing department, and more generally with Telecom Italia, conducted among the Group’s main suppliers Collaboration areas dedicated to the main suppliers available on the Vendors Hub portal Joint Audit Cooperation, an initiative which provides for CSR audit activities conducted in the production plants of common suppliers and sub-suppliers based on an agreement signed with another 9 telecommunications operators
Specific focus on the principles expressed in the Group's Code of Ethics and Conduct and recalled in the contract clauses and specific undertakings that suppliers are made to sign Self-assessment questionnaire sent to the most risky suppliers, in terms of sustainability, during the qualification stage and, periodically, to qualified suppliers    
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
  Dialogue with national and international institutions also takes the form of actual consultation with the various stakeholders, for example when public telephone equipment (telephone booths) is removed, which has involved public consultation as part of a procedure agreed with AGCOM Dialogue with national and international Institutions on business issues of relevance to the Group A protocol was signed with  Municipalities for the joint implementation of energy efficiency initiatives in school buildings and digital education
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
  Periodic qualitative and quantitative research activities to analyse the strength of the Telecom Italia and TIM brands, the image of the providers of telecommunications  and mobile telephony services, the reputation of operators Dialogue with the OLOs on commercial issues and regarding implementation of the Undertakings  
    Constant dialogue with the Authorities (AGCM and AGCOM)    
    The Group is a member of numerous federations, associations and organisations, both nationally and internationally  
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
  Focus groups were held that involved around 50 representatives of profit-making and non-profit-making organisations in the fields of the environment, digital and social culture. The consultation activity consisted of gathering suggestions and surveying expectations regarding the creation and implementation of the WITHYOUWEDO crowdfunding platform During 2014, the TI Group worked with the Postal and Communication Police to implement the "Una vita da social" initiative, a road show designed to educate people regarding legality on the Internet, presenting students, families and visitors with the main pitfalls of the Web and in particular the risks children face when browsing the Internet

Many projects carried out in partnership with companies, universities, research centres and non-governmental and civil society organisations.

INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Internal communication activities The ninth edition of the climate survey was carried out in Italy and Brazil, involving a total of around 66,000 people

Mailboxes, Intranet, blogs, virtual communities, multimedia conventions to communicate with employees

Selection and training programmes carried out with research centres, universities, associations and voluntary foundations
In 2014, the Company continued with its significant commitment to provide safety training to all company staff with different programmes based on the risks to which workers are exposed   Information and discussion sessions with trade unions on matters of interest Second edition of the Tim Chair in Market Innovation at the Bocconi University of Milan, as part of the Master's Degree in Economics and Management of Innovation and Technology (EMIT).
  Initiatives to improve the management of diversity in the Company Counselling service for dealing with personal difficulties or problems at work experienced by employees Volunteering initiatives with the involvement of employees and external partners
  Involvement of employees in the Individual Performance Feedback assessment programme   7th edition of the "Network Scuola Impresa" (school business network) project, working with 35 schools selected from across the country. The project aims to create a structured relationship with senior schools, particularly in order to express our internal skills, get in touch with young people across the country and promote the company's image at the same time. 
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
The "TI Alw@ys ON" shareholders' club (telecomitaliaclub.it) provides important information to individual investors and the general public   Three monthly conference calls, meetings at institutional offices of the Group (reverse road shows), participation in sector conferences, making a total over 600 investors meetings  

Online financial communication through the Group’s website
 
Meetings with stakeholders on corporate governance issues