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Stakeholder Engagement

10/06/2017 - 11:20 AM

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How we engage with our stakeholders

In Telecom Italia we have grouped our stakeholders in 8 main categories: customers, suppliers, the institutions, competitors, the environment, the community, human resources and shareholders.
Since we have very many stakeholders, very different among each other, we believe that the correct way to deal with them has to take into account the peculiar features of each one.
Telecom Italia Group's policy on stakeholder engagement specifies both general and particular guidelines of stakeholder engagement.
"Multistakeholder engagement", i.e., the concurrent engagement of more than one group of stakeholders, is, we believe, appropriate only  on very specific issues. 
The tables below show, for each group of stakeholders, the main kinds of engagements we are involved in. The column "information" refers to our uni-directional communications (company to stakeholder), the column "consultation" refers to when we ask our stakeholders' opinions through surveys or similar methods, the column "dialogue" refers to when we have stable and continuative discussion tables with stakeholder, the column "partnership" refers to projects we run together.

2016 Multistakeholder Forum

The Multistakeholder Forum was held on 18 October 2016 in Milan.
Objectives: note the demands and priorities of stakeholders with respect to the important issues of our strategy, which is broken down into three areas, namely social innovation, the digital culture and environmental protection, and discuss the concrete actions that TIM can take to contribute to these topics in terms of the creation of shared value.
Find all the information
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Information on the Service Charters and General Conditions of Subscription via the Group's websites Customer satisfaction is  systematically measured Collaboration with consumer protection associations Participation in national and international working groups, in partnership with UN agencies, non-governmental organisations, and  organisations in the sector, on the issue of protecting children from potential abuses carried out via the Internet
Information regarding tools for the safe use of the Internet and for combating computer abuse Once again, in 2016 TIM
organized the multistakeholder
forum aimed at strengthening
the understanding of demands
and priorities and mustering
innovative contributions
Use of web-based tools on social networks by customer care operators to talk to customers and share their knowledge Partnership projects with institutions and other companies to test and create innovative services
TIM Netbook: the interactive and open data publication to improve transparency in the development of network infrastructure and encourage the development of digital projects.     Active participation in the Peer Learning Group on Business  and  Human Rights, set up within the Global Compact Network Germany
Exchange of information and documentation with suppliers via the “Vendors hub” portal, which in 2016 had around 3900 enabled sellers Tenth survey of satisfaction with the Purchasing department, and more generally with TIM, conducted among the Group’s main suppliers Collaboration areas dedicated to the main suppliers available on the Vendors Hub portal, which in 2016 had around 3900 enabled sellers   Joint Audit Cooperation, an initiative which provides for sustainability audit activities conducted in the production plants of common suppliers and sub-suppliers based on an agreement signed with another 12 telecommunications operators
Specific focus on the principles expressed in the Group’s Code of Ethics and Conduct and recalled in the contract clauses and specific undertakings to observe them that suppliers are made to sign Self-assessment  questionnaire sent to the most risky suppliers, in terms of sustainability, during the qualification stage and, periodically, to qualified suppliers   Active participation in the Peer Learning Group on Business and Human Rights, set up within the Global Compact Network Germany
TIM Netbook: the interactive and open data publication to improve transparency in the development of network infrastructure and encourage the development of digital projects. Once again, in 2016 TIM organized the multistakeholder forum aimed at strengthening the understanding of demands and  priorities and mustering innovative contributions   Signing of the  agreement with Ericsson to launch the “5G for Italy” programme to implement innovative projects enabled by 5G technology.  
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Exchange of information and documentation with suppliers via the "Vendors hub" portal Eighth survey of satisfaction with the Purchasing department, and more generally with Telecom Italia, conducted among the Group’s main suppliers Collaboration areas dedicated to the main suppliers available on the Vendors Hub portal Joint Audit Cooperation, an initiative which provides for CSR audit activities conducted in the production plants of common suppliers and sub-suppliers based on an agreement signed with another 9 telecommunications operators
Specific focus on the principles expressed in the Group's Code of Ethics and Conduct and recalled in the contract clauses and specific undertakings that suppliers are made to sign Self-assessment questionnaire sent to the most risky suppliers, in terms of sustainability, during the qualification stage and, periodically, to qualified suppliers    
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
      Agreements and partnerships with Municipalities for TIM’s digital inclusion projects and initiatives, for the dissemination of the digital
culture and collaborative projects as part of the smart city initiative.
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
TIM Netbook: the interactive and open data publication to improve transparency in the development of network infrastructure and encourage the development of digital projects. Periodic qualitative and quantitative research activities to analyse the strength of the Group brands, the image of the providers of telecommunications  and mobile telephony services, the reputation of operators Dialogue with the OLOs on commercial issues and regarding implementation of the Undertakings “Dono per...” a limited liability consortium company founded by TIM, Vodafone Italia and Wind, that deals with all initiatives for the raising and  distribution of funds for charity as well as loans to political parties or  movements.
    Constant dialogue with the Authorities (AGCM and AGCOM)   “Manifesto for the timely deployment of 5G in Europe” for the development of 5G technology from 2018.
    The Group is a member of numerous federations, associations and organisations, both nationally and internationally  
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
Product environmental declarations for customers – TIM Eco-Friendly Once again, in 2016 TIM organized the multistakeholder forum aimed at strengthening the understanding of demands and priorities and mustering innovative contributions

Collaboration with other telecommunications operators on issues of environmental relevance within the framework of industry associations and initiatives, including GeSI and ETNO

Active participation in the Peer Learning Group on Business and Human Rights, set up within the Global Compact Network Germany  
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
In 2016 information and training activities continued in order to spread computational thought in schools with the Programme the Future project implemented by CINI. Once again, in 2016 TIM organized the multistakeholder forum aimed at strengthening the understanding of demands and priorities and  mustering innovative contributions  

TIM develops numerous co-design partnerships with the main global players, innovative start-ups, important universities and European and North American research centres, non-governmental organizations and civil society, many in accordance with Open Innovation
principles. The initiatives include: Joint Open Lab (JOL), collaborative environments of Open Innovation with some Italian universities of excellence; the URBeLOG project funded by MIUR relating to the Smart City; the WithYouWeDo collaboration with unaiutosubito.org to raise funds for earthquake victims

In 2016, to inform an ever broader and heterogeneous audience about the positive impacts of digital innovation in daily life, TIM produced Start!, a television programme on Rai 2 with 10 episodes with an average share of 6.4%  
Navigare Sicuri [Surf safely], a digital platform (app and website) to raise awareness on the risks of the web providing children, parents and educators with recommendations on 3 respective macro areas.  
TIM Netbook: the interactive and open data publication to improve transparency in the development of network infrastructure and encourage the development of digital projects.      
      Active participation in the Peer Learning Group on Business and Human Rights, set up within the Global Compact Network Germany
INFORMATION
CONSULTATION DIALOGUE PARTNERSHIP
The first half of 2016 saw the launch of the TIM Academy, an innovative approach to learning and the sharing of knowledge within the company.

2016 also saw the launch of the video series “5 domande a” [5 questions for], video interviews with the top managers to disseminate the Company’s commercial strategy; TIM People APP, the app version of the Intranet.
“Idea sharing”, the internal crowdsourcing contest allowing colleagues to propose projects and win the opportunity to implement it with new resources and dedicated time.

Mailboxes, Intranet, blogs, virtual communities, multimedia conventions to communicate with employees. 2016 also saw the launch of TIM Smart Corners to encourage learning and networking within the company through informal short meetings with expert colleagues

Selection and training programmes implemented with research centres, universities, associations and foundations in the voluntary sector,  including collaboration in post-university study courses through 4 master’s programmes related to TIM’s business
In 2016, training activities on Respect for Human Rights continued with the supplement of an online course (Being sustainable at TIM/Human Rights and TIM People/ Training).
The Company continued with its significant commitment to provide safety training to all company staff with different programmes based on the risks to which workers are exposed
Initiatives to improve the management of diversity in the Company Information and discussion sessions with trade unions on matters of interest which have led in some cases to the signing of specific agreements Sponsorship of the Tim Chair in Market Innovation at the Bocconi University of Milan, as part of the Master’s Degree in Economics and Management of Innovation and Technology (EMIT).
Internal communication
activities
Initiatives to improve the management of diversity in the Company Counselling service for dealing with personal difficulties or problems at work experienced by employees Volunteering initiatives with the involvement of employees and external partners
In 2016, an online and in the classroom training course was provided on Antitrust regulations for around 3,000 employees selected from the various company departments, mainly technical and commercial  departments. Involvement of employees in the Individual Performance Feedback assessment programme   “Network Scuola Impresa” project in collaboration with some secondary schools. In particular, with regard to the School-Work Alternation theme, TIM signed up for the Assolombarda “Alternanza Licei – Imprese TLC” pilot project
      Active participation in the Peer Learning Group on Business and Human Rights, set up within the Global Compact Network Germany
INFORMATION CONSULTATION DIALOGUE PARTNERSHIP
The "TI Alw@ys ON" shareholders' club  provides important information to individual investors and the general public   Three monthly conference calls, meetings at institutional offices of the Group (reverse road shows), participation in sector conferences
 

Online financial communication through the Group’s website
 
Meetings with stakeholders on corporate governance issues