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The Group’s Code of Ethics and Conduct requires employees, collaborators, consultants, as well as third parties who have business relations with the Group and all the stakeholders affected by the Human Rights Policy - in respect of activities and services of interest to the Group - to promptly inform the Head of the Telecom Italia Audit Department, either directly or via their line manager, of any violations or collusion to violate:

  • legal or regulatory requirements,
  • provisions of the Code of Ethics,
  • policy and internal procedures, and any irregularities and/or negligence.

The Human Rights-related reports received through the main tool (“Whistleblowing Procedure”) provided by the Company for all stakeholders to report any kind of regulatory irregularity or breach of the Code of Ethics, the Human Rights Policy and the “UN Guiding Principles” are given below. In particular, any substantiated reports relating to systematic non-availability of access to the web have been considered as violations of the right of access to the information society.

Reports received and handled in Italy regarding Human Rights

  2015 substantiated 2014 substantiated 2013 substantiated
Total number of reports regarding human rights received through the main grievance mechanisms 4 2 7 3 7 6
Handled during the reporting period 4 2 7 3 7 6
Resolved during the reporting period 4 2 7 3 6 5
Total number of reports received prior to the survey period which were resolved during the reference period 0 0 1 1 2 2

Reports received and handled in Brazil regarding Human Rights

  2015 substantiated 2014 substantiated 2013 substantiated
Total number of reports regarding human rights received through the main grievance mechanisms 0 0 5 2 0 0
Handled during the reporting period 0 0 5 2 0 0
Resolved during the reporting period 0 0 4 2 0 0
Total number of reports received prior to the survey period which were resolved during the reference period 1 0 0
0 0 0

The reports related to the health and safety of workers, relations with suppliers, privacy and network coverage. The few cases in which the reports were substantiated were closed with corrective actions. The reason why reports in Brazil were not recorded until 2014 is that reporting mechanisms had not previously been structured and communicated effectively.

For 2016, Telecom Italia has set a target to examine 100% of reports received and provide an answer in a reasonable time.