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Respecting Human Rights in TIM Group

05/18/2017 - 04:00 PM

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Our commitment on respecting Human Rights dates back to many years ago. In 2015 we also adopted a policy, the purpose of which is embedding the Human Rights in TIM’s operations

Reports and incidents

The Group’s Code of Ethics and Conduct requires employees, collaborators, consultants, as well as third parties who have business relations with the Group and all the stakeholders affected by the Human Rights Policy - in respect of activities and services of interest to the Group - to promptly inform the Head of the TIM Audit Department, either directly or via their line manager, of any violations or collusion to violate:

  • legal or regulatory requirements,
  • provisions of the Code of Ethics,
  • policy and internal procedures, and any irregularities and/or negligence.

The Human Rights-related reports received through the main tool (“Whistleblowing Procedure”) provided by the Company for all stakeholders to report any kind of regulatory irregularity or breach of the Code of Ethics, the Human Rights Policy and the “UN Guiding Principles” are given below. In particular, any substantiated reports relating to systematic non-availability of access to the web have been considered as violations of the right of access to the information society.

Reports received and handled in Italy regarding Human Rights

  2016 substantiated 2015 substantiated 2014 substantiated
Total number of reports regarding human rights received through the main reporting mechanisms 0 0 4 2 7 3
Handled during the reporting period 0 0 4 2 7 3
Resolved during the reporting period 0 0 4 2 7 3
Total number of reports received prior to the survey period which were resolved during the reference period 0 0 0 0 1 1

Reports received and handled in Brazil regarding Human Rights

  2016 substantiated 2015 substantiated 2014 substantiated
Total number of reports regarding human rights received through the main reporting mechanisms 8 4 0 0 5 2
Handled during the reporting period 8 4 0 0 5 2
Resolved during the reporting period 8 4 0 0 4 2
Total number of reports received prior to the survey period which were resolved during the reference period 0 0 1
0 0 0

Over the past 3 years, 2 cases have been reported in the Group, 1 of which was investigated and resolved, relating to discrimination or violations of the rights of indigenous people[1].

For 2017, TIM has set a target to examine 100% of reports received and provide an answer in a reasonable time.

 

[1] The only geographical area with indigenous people in which TIM operates is Brazil. However, telecommunications activities do not have negative impacts on these people. Finally, during 2016, one case was investigated and resolved regarding ethnic discrimination.