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Telecom Italia's customer support channel goes live on social networking sites

09/29/2010 - 05:45 PM

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Telecom Italia, already present on the main social networking sites with channels for directly interacting with its customers, is the first company in Italy to launch an advanced customer care activity in the world of Social Media. All day long, a specialized team will respond to questions and inquiries made by “likers” on the pages of Telecom Italia, Tim and Impresa Semplice on Facebook through its Twitter account.