Menu
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Informazione-EN-300x150
Dialogo-EN-300x150
ACTIONS
Constant dialogue with the OAO (Other Authorized Operators) on commercial issues and regarding implementation of the undertakings, through a newsletter and a dedicated portal providing involvement initiatives and satisfaction surveys. (See on the Sustainability website and on our Wholesale services website

 

COMMITMENT. TIM is committed to providing its customers with personal and prompt responses and has implemented a system of constant oversight for customers also to ensure, in particular, the constant monitoring of different phases in the supply of regulated services. 

Dialogo-EN-300x150
ACTIONS
Constant discussion and dialogue with the authorities (AGCM and AGCOM in Italy, ANATEL and CADE in Brazil) and with Italian, Brazilian and international trade associations. (See on the Sustainability website)

COMMITMENT. TIM assists authorities and institutions in the governance of the regulatory process on matters deemed material for the growth of the company in terms of value, with the aim of achieving a simple, effective and symmetrical regulatory framework. The constant discussions with AGCOM and the institutions ensure that TIM gathers their opinions, supplying transparent, reliable responses, and anticipates events, creating and exploiting the best opportunities for the Company.