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Almost 1 million 800 thousand hours of training in total: this was TIM's training budget for 2017.
The training activities, divided amongst employees, middle managers and senior executives, involved 97% of our staff thanks to an investment of over 14 million euros, with a per capita cost of around 236 euros.
Today, Digital Transformation requires us to rethink processes and services and to develop new skills and professional profiles capable of best interpreting the new business opportunities.
In 2017, as part of the TIM Academy, we strengthened and developed systems and courses on the acquisition, dissemination, sharing and management of knowledge to support organisational learning.
Here at TIM, training and skills development activities aim to:
•         retrain and foster professionalism;
•         develop the digital skills of all our people;
•         enhance the managerial profile;
•         produce individual development plans for all our people.
TIM Academy, our multidevice online training platform, which is always available and accessible, provides learning plans tailored to the person and their role, an open training offer and guided self-learning courses for specialist skills and expertise.

Training for everyone

The training course for managers, focused specifically on customer care and staff management during periods of transformation, involved around 700 managers.
Again for managers, in 2017 this course was provided in addition to coaching and an online library, which was used by around 1600 managers.
In terms of specialist skills and role, we carried through a series of projects ranging from Big Data Transformation to the training of technical experts, the basic course in fixed and mobile telecommunications, available online and externally, and many more besides.

Training for change

We need to consider that organizational changes and development of business expertise require new tools to support change and awareness among TIM’s people.
A series of projects and initiatives involving our staff in 2017 were geared towards this, in particular:  “English@TIM”, training on the TIM skills model, the agile working training course, as well as digital training courses available to the entire workforce to strengthen their skills, and the post-onboarding training plan.
Much importance was given to training courses on human rights, linked to publication of the Group’s Policy on Respect for Human Rights, with almost 200,000 hours of training provided in Italy and almost 20,000 hours in Brazil.
Naturally, we cannot leave out the essential part, namely training to support cultural transformation organized in coherence with the evolution of the social, environmental and economic context and to spread knowledge on the content required by legal obligations.
2017's main projects include the New Equivalence Model, the security modules and the Anti-corruption and Whistleblowing module.

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TIM Academy is our corporate university to generate and disseminate new skills, share knowledge from different sectors and continue with the process of digital transformation in education.