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Our relations with institutions and competitors

03/05/2018 - 11:00 AM

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Collaborating with Institutions and with the Market is fundamental to focus the dialogue on subjects which are interesting for everybody, thus contributing to the evolution of telecommunications and to the promotion of innovation and digital culture for citizens, companies and Public Administrations.

Institutions

our relations with institutions

  • Central national institutions: Parliament, Government, Ministries, Public Administration;
  • local institutions and their representative associations: Regions, Provinces, Municipalities, "Comunità montane", the National Association of Italian Municipalities (ANCI), the Union of Italian Provinces (UPI);
  • the Italian Communications Authority (AGCOM), the Italian Competition and Market Authority (AGCM) and the Italian Data Protection Authority;
  • Consumers Associations;
  • European and international institutions: the European Commission and its regulation committees, the Council and the European Parliament, BEREC (Body of European Regulators for Electronic Communication), the OECD (Organisation for Economic Cooperation and Development);
  • the United Nations (UN): particularly the Global Compact, UNEP (United Nations Environment Programme), UNFCCC (United Nations Framework Convention on Climate Change), ITU (International Telecommunication Union) and the other UN agencies (e.g. UNHCR)

Transparency in the relations between the public and private sectors is a key element for modern society to work properly: pressure groups that focus on the institutions in the interests of single issues are a democratic resource if they act in the general interest, but must not become a source of privilege.

Transparency International has measured the health of democracy in 176 countries of the world, applying the 10 principles of integrity drawn up by the OECD. This is the result: 69% of the countries analysed in the Corruption Perceptions Index calculated for the public and political sector in 2016, achieved a score of less than 50 on a scale from 0 (very corrupt) to 100 (not corrupt in any way).
Since 2012, the year the Severino Law was approved, Italy has risen 12 places, from 72nd to its current 60th: this is assuredly a great improvement, but too much still remains to be done to be satisfied.

TIM’s commitment...

So with regard to strategic sectors such as telecommunications, responsibility for transparency and correctness lies primarily with the companies themselves, which should take action to guarantee that democracy works properly.

TIM has established a Code of Ethics for its activities, in which achieving the objectives of the company is always linked to improvement in the quality of life of citizens.    

… at central government level...

The topics we discuss most with the parliamentarians on the Commissions of the Senate and the Chamber of Deputies are in the fields of economics-finance, privacy, telecommunications, the internet and television.
In 2017 we worked, particularly, on:

·         reform of the audiovisual production sector

·         electromagnetic emissions

·         online copyright in the internal market

·         the fight against corruption in the private sector

·         interventions in areas that experienced earthquakes

·         protection of children and young people, to prevent and combat cyberbullying

·         right of withdrawal

·         5G frequencies auction

·         billing telephone services

We have for many years had a direct and constant relationship with the consumer associations, a fundamental channel of information to know our customers, and their needs, better.

The relationship between TIM and the current 22 consumer associations was formalised in 1989, with a Memorandum of Understanding that contains the guidelines needed to face and resolve customer-related issues. This collaboration led to the creation of the Single Conciliation Protocol , a free tool available to our customers for out of court dispute resolution.

For industrial policy topics, our relationship with the business associations (namely, all levels of Confindustria systems - central, provincial and professional) is fundamental. In this case, public relations and lobbying activities guarantee the management and coordination of our relationship with these bodies and of the activities representing TIM and its Group Companies with Business Organisations (Confindustria, provincial industrial unions, national professional associations, regional associations, national professional federations) and in monitoring all actions related to the development of the business and the protection of the interests of the Group in economic and regulatory terms, and with regard to trade union activity and employment law.

… the local authorities …

But public relations activities with the institutions is very capillary, and also takes place at local level.
To guarantee the development of the networks, the spread of innovation and the learning of new technologies, we work closely both directly with local bodies and with ANCI, the national association of Italian municipal authorities that represents them
The activity undertaken in 2017 was focussed on the new ultrabroadband networks, coverage of the territory and the reduction of the digital divide, the development of the fixed and mobile communication network and the promotion of TIM digital services for the creation of smart cities.

…and the European and international institutions

In Europe, TIM was one of the first Italian organisations (together with Confindustria and the Tuscany Regional Government) to understand the importance of establishing networks and cooperating effectively, sharing information and creating a dialogue between the public and private sectors on topics of common interest.

The Group regularly interfaces with the European institutions (the European Commission, Council and Parliament) to define the regulatory and legal guidelines for the electronic communications sector.

As TIM, we play a fundamental role in the assessment phase for legal, regulatory and policy measures proposed by EU institutions. In particular, our contributions regards the subjects of broadband and ultrabroadband, access to infrastructure, access to content, the responsibility of suppliers of online services for illegal content, consumer protection, etc.
The Group's activities also take the form of constant dialogue with European industry associations (in particular, ETNO and GSMA).
At international level, TIM monitors the activities of some international bodies that are important for the definition of policy and regulation for the electronic communications sector, particularly the ITU.

During 2017, the principal activities undertaken touched on the following areas:

· the development of 5G (5G Action Plan, a work group launched by the EU)

· the safety of children and young people on the internet (the “Alliance to better protect children online”, an initiative launched by the EU)

· human rights (work group as part of the Global Compact)

Activities in Brazil


The public relations and lobbying activities of TIM Brasil are essentially focussed on the Ministry of Science, Technology, Innovation and Communication; these centre not only on topics of interest to the company but also on aspects that are relevant for the whole telecommunications sector.
The presence of TIM Brasil at regional and local level is guaranteed by the “Instituto TIM”, the aim of which is to put science, technology and innovation within reach of everyone, by teaching mathematics and science to children and young people.

crisis management

Watch the infographics

TIM’s crisis management strategy unfolds across four stages, from preventing emergencies to reinstating normal business via crisis management planning and handling.

Mobile is everything

Read the interview with Mats Granryd, Director General of the GSMA

He speaks about the role of the GSM Association today and the contribution of Telecom Italia and the other telco operators