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Aware of the value of water, we try to reduce its consumption. In general water consumption tends to reduce thanks to targeted management and awareness-raising actions. New methods for calculating water consumption in Italy were also applied, essentially based on a more accurate examination carried out on a significant sample of invoices issued by suppliers which led to a much more reliable estimate of the actual consumption in 2017. 

Paper has environmental impacts mainly in the production and disposal phases. We have implemented several initiatives to reduce its use, and the paper we buy has a low environmental impact: in fact most of the paper purchased for office use is certified according to the scheme of the Forest Stewardship Council. FSC certification guarantees that the products come from forests managed in a responsible manner, thus ensuring environmental, social and economic benefits.

The reduction in paper consumption for office use shown in the following table is in line with a historical trend resulting from work done to raise awareness among employees about the responsible use of paper in the workplace and rationalisation of energy use through the “printing on demand” project: shared high-performance printers and printing methods that save energy and consumables. Furthermore, in 2015, TIM signed up to the Olivetti Cloud Printing project, renewing its printers to optimise and cut the cost of printing processes. The new printing equipment has high energy efficiency and reduced environmental impact.

Activities continued with the aim of achieving overall reductions in the use of paper for business purposes, including the promotion among customers of electronic invoices and statements. Furthermore, starting from the June 2017 billing cycle, with the introduction of new billing procedures, the frequency with which consumer bills are issued has been changed from monthly to a “bi-period of 56 days” (the billing period is now 28 days). The final data therefore records the reduction in volumes sent as of June.