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The risks associated with climate change for the TLC sector, and therefore for TIM, have implications of a physical, economic and regulatory nature, with repercussions on the image and reputation of companies.

Installations, network infrastructure and TIM Data Centres are spread across the country. The company believes that flooding is one of the most serious physical risks and the one most likely to occur. The resulting damage ranges from reduced use to the loss of business infrastructure, with a consequent zeroing of the capacity to supply the service.

In order to prevent or limit the potential damage, TIM's new exchanges and buildings are built at a safe distance from rivers and bodies of water in general and, in order to ensure continuity of service, the network is designed considering appropriate levels of resilience and redundancy.

TIM’s network infrastructure in areas characterised by a high level of hydro-geological risk are monitored through the Ci.Pro (Civil Protection) company system, which uses a constantly updated database of information on local areas and infrastructure for rapid planning of necessary intervention.

The company assets inevitably subject to physical risks have insurance cover that takes into account the value of structures and equipment and any effects that catastrophic phenomena would cause to the service.

In Brazil, changing climate conditions are giving rise to extreme weather conditions increasingly often. Extreme weather conditions can damage the network infrastructure, particularly transmission towers and pylons, thus increasing the cost of management and insurance against risks, reducing coverage, weakening the signal and interrupting the service. Variations in the levels of humidity and salinity in the air can reduce the service life of equipment. An increase in the average temperature could lead to a greater use of electricity by air conditioning and cooling systems. Potential flooding makes it difficult for staff to travel and do their work, thus reducing the efficiency of the system.

TIM Brasil has developed technologies and applications for effective and continuous monitoring, making considerable investments in infrastructure and advanced technologies to guarantee the continuity and quality of service provided to its customers, improve efficiency and reduce the consumption associated with its operations.