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When contracts are drafted, for all fixed telephony products, TIM requires packaging to include an environmental statement, a statement about the origin of the tantalum if it has been used in the components, a user manual containing safety information, details of any hazardous materials in the product and disposal information. In respect of labelling of mobile devices, as they are consumer products that TIM merely resells and do not require any customisation, TIM simply requires national legislation to be complied with.

In Brasil, in addition to compliance with national legislation, TIM requires the presence of information regarding the correct use of the equipment; Tim Participações had not the procedures involving the information and labels on the products and services. Contracts with suppliers of mobile devices include a 'product packaging’ clause, which requires each supplier to include - in each box - the instructions and warnings concerning the correct use of both the product and the accessories assembly kit and the connection jacks that may be associated with the product.

For a particular product range, TIM eco-friendly, discussed in detail in the Environmental Protection chapter (see TIM eco-friendly), all the relevant environmental parameters are also shown (e.g. energy consumption).


         

Non-compliance with codes and regulations

Over the past three years, no non-conformities regarding product information and labelling have been found in any product that has reached the final marketing stage.

There have however been a few cases in which non-conformities with regulations concerning information about services have been found. In particular, in Brazil, in 2017 had occurred 13 accidents for a total sanctions 896,730 reais, in 2016 had occurred three accidents for a total fines equal to 743,750 reais, in 2015 there was an incident for a total sanctions 2,897,416 reais[1].

In Italy, the regulatory Authority's sanctioning procedures for non-conformities with regulations regarding information on services are part of the system of “penalties for the violation of regulatory legislation regarding consumer protection in the supply and use of TLC products and services”; which means that, for Italy, non-conformities regarding information on services have been merged with non-conformities regarding the supply and use of services.

 

 

[1]     In 2017, 2016 and 2015, in Brazil, there were no incidents of this kind, other than the cases reported, which all resulted in financial penalties.