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The following are the total number of cases of non-compliance with the regulations and voluntary codes concerning marketing communications in Italy.
Type of non-conformity 2017 2016 2015
Number of cases of non-compliance with the regulations made in fines or sanctions 0 0 0
Number of cases of non-compliance with the regulations, expressed in a notice 0 0 0
Number of cases of non-compliance with voluntary codes (*) 1 4 0

(*) The cases are regulated by the Advertising Self-Regulatory Institute, which operates in compliance with the code of commercial communication and is competent in defining all disputes concerning advertising involving the associated subjects, directly or indirectly. The decisions of the Jury never result in pecuniary sanctions but, where appropriate, in an order of withdrawal from the disputed advertising statement.

The table shows the number and total monetary value of fines for non-compliance with laws and regulations concerning the supply and use of products and services in Italy.
Description 2017 (*) 2016 (**) 2015
Number of fines for non-compliance concerning the supply and use of products and services 3 1 4
Total monetary value of these fines (in euros) 2.350.000 410.000 2.833.000

(*) In 2017 AGCM five open proceedings against TIM, one of whom closed with undertakings (greeted by AGCM on a proposal to TIM), two with fine (one of 300,000 euros for non-compliance with the judgment 10246 and the other a 50,000 euros for non-compliance on oppressive clauses) and two by close in 2018 (one for deceptiveness of advertisements offer TIM Smart Fiber and the other for breach of domiciliation provision for dispatch invoice (e-mail).  In July 2017 has ended procedure on the right to rethink, initiated in 2016, with fine of 2,000,000 Euros.


(**) In 2016 AGCM open four proceedings against TIM, two of whom archived after appeal (one on the offer TIM Prime and one on the sales internet), one ended with a fine of Euro 410 thousand (distance contracts) and one ended by 2017.