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Focus on customers

03/28/2018 - 11:10 AM

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A FEW FIGURES FOR 2017

99.38% - ADSL coverage in Italy

>98% - UMTS and HSDPA coverage

>98% - LTE coverage

76.97% - Next Generation Plan coverage (fixed telephony)

our customers

consumer customers, particularly customers with special needs (the disabled, the elderly, children, etc.)
business customers and local government offices
consumer associations
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Material topics of this stakeholder

· digital geographical and social inclusion,

· quality of service,

· relationships with customers,

· protection of vulnerable categories,

· support for the development of inclusive and sustainable education,

· growth of digital skills,

· development of digital infrastructures with new generation networks, UBB, LTE,

· protection of privacy, protection and security of personal data.

The aim of the Group is to ensure an immediate and effective response to customer requirements, modelling their conduct on business propriety, transparency in contractual relations and undertakings, courtesy and collaboration, ensuring customer focus and in full compliance with the principles established by company policies and procedures. Cooperation with consumer associations, which includes entering into specific agreements with them, is also highly valued.

We TIM, the crowdcaring community for our customers

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Those who need assistance on TIM products and services can communicate and get help from other  customers instead of seeking assistance from specialised operators.

 

tim and the digital life challenges

Read the interview with Giovanni Ferigo, head of TIM Technology

It is about the challenges and opportunities ahead of us in 2017 and in the near future in terms of innovation and technology.