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social inclusion projects

The commitments of TIM, in terms of the discounts and specific measures concerned substantially the following categories of customers:

the disabled (deaf, blind and blind partial people). In accordance with the resolution of the National Regulatory Authority for Communications Communications (AGCOM) no. 46/2017, TIM has admitted - to customers disabled - the facilities relating to both the internet offers of fixed network and mobile telephony. These concessions never expire and once activated, do not require, for any request for renewal. For further information regarding concessions can contact customer service TIM 187 and 119. Assistance the deaf can interact with customer service TIM 187 and 119 also thanks to the app Pedius, available for Apple and Android, which uses technologies recognition and speech, transforming the voice of the operator that is written text for the customer;

that find themselves in a situation of "discomfort economic and social". TIM reserve the aforementioned concessions - which have validity annually and may be established by AGCom or by the Company on his/her own initiative - to customers, for the use of the service on telephone first household (network traditional RTG and ISDN);

resident in central Italy, affected by the earthquake in August and October 2016 and January 2017. In addition to having immediately participated in numerous solidarity initiatives, TIM has voluntarily adopted different discounts for customers in those areas, through a series of actions supporting the customers themselves. These benefits contributed to support the affected population both at the stage of the management of the emergency, both in the management of the medium/long term, to protect the needs of customers interested. AGCom has established with subsequent resolutions facilities payable by all operators.

digital culture projects

In a coordinated and complementary manner with respect to the country's technological infrastructure path, the TIM Group has therefore implemented a Corporate Shared Value plan based on creating shared value with the communities in which the company operates, which aims to improve the digital literacy of the population and enhance excellence in the country via the potential offered by the internet.

Digital skills have a crucial role to play in our society and have been one of the key factors in allowing economies to achieve a competitive advantage over the past twenty years, as shown by much of the work carried out by the OECD or promoted by the European Commission. In this respect as well, the Digital Agenda asks Member States to take action to broaden knowledge of digital tools and increase the number of people with evolved digital skills, particularly by disseminating ICT technologies in schools. In this context, schools must make a radical change in the way they plan and provide education, and in the way pupils, teaches and parents relate to one another. Because of the importance of this subject, the European Commission constantly monitors the speed with which digital technologies are being introduced in schools and in teaching processes.

Since 2015, TIM has participated as Founding Sponsor partner, now Benefactor, in Programma il Futuro (Programme the Future), a MIUR initiative that favours the introduction of coding and computational thinking in the educational programmes of schools of all levels. The project is implemented by CINI (Consorzio Interuniversitario Nazionale per l’Informatia) and TIM supports all its activities in different ways: financial support, technological support via the crowdfunding platform, communication and business volunteering.

Furthermore, since the 2016/2017 academic year, TIM has been running the Using ICT in schools, with TIM project in collaboration with the Ministry of Education, Universities and Research (MIUR) to familiarise teachers with the digital world and its tools, in order to offer them an all-encompassing vision of the technological applications that add value and new opportunities to the teaching profession. This is a two-year project that involves teachers from schools of all types and levels in 18 Italian regions. The project involved around 3350 teachers in 2017.

Internet safety is promoted by the Navigare Sicuri (Safe Surfing) project, an app available for iOS and Android, which is divided into 3 macro areas: a children's section, which aims to make younger children (target ages 8-12) aware of digital risks and, in particular, convey the ten rules to follow when using the internet in a playful and captivating way; a section for parents, aimed at making them aware of the dangers of the web based on the FSOI (Family Safety Online Institute) recommendations and a section for teachers, which provides educational tips on internet safety-related matters.

WithYouWeDo is the crowdfunding platform that promotes and supports the funding of digital initiatives, ideas and projects in the fields of social innovation, digital culture and environmental protection, while at the same time aiming to facilitate the match between the supply of funds to demand from both individual citizens and companies and/or institutions in the profit- and non-profit world. In addition to providing access to the technological platform, TIM undertakes to contribute to funding the most successful projects up to a maximum of 10,000 euros each. Since the platform was launched at the beginning of 2015, until December 2017, over 700 projects have been received and 72 published, with 35 having achieved their financial target. In total, WithYouWeDo has raised over 1.9 million euros from over 4,000 donors for the projects published.

Social innovation is also the main feature of the second series of Start!, a five-part television programme broadcast on Rai2. Following the success of the first season, the second series will focus on how digital technology, networks and platforms can contribute to societal development, particularly in terms of creating social value.

TIM also provides Dynamo Camp, which every year hosts 200 families, 1200 young people between 6 and 17 years old affected by serious diseases, with some of its resources (technology, physical spaces, project management and human resources), for free, for the project to relaunch Radio Dynamo, a web radio (radiodynamo.it) which is one of the most well-loved entertainment activities at the camp, as well as one of the main activities of the Outreach programme, i.e. Dynamo outside the camp, which every year allows many young people to be reached who for various reasons cannot attend the camp. Since February 2017, the studio and editorial office of Radio Dynamo have been housed at the TIM offices in Piazza Einaudi, Milan.