The telephone doctor

The work of the customer service and network technician as told by the enthusiastic and committed Marianna Matteo, TechnologyTelecom Italia, a woman technician based in Pisa: customers often call her on her mobile phone, even if it’s just for advice.

Emergency care crew

16,745 connections to the fixed network in Italy in 2011

Commitment and territory

Telecom Italia has 160 people charged with managing emergencies, organised in 8 teams across the country

The call center and other stories