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2018 - 2020 DigiTIM Strategic Plan

05/18/2018 - 05:30 PM

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TIM’s future is all digital

Artificial intelligence, Internet of Things, 5G, big data, clouds: the technologies of the future are those that have already started to revolutionise every aspect of our lives, today.
In other words, tomorrow will talk digital. Actually, it will talk DigiTIM.

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DigiTIM Domestic Transformation is delivering Solid Results since its launch in 2018

During the first quarter 2018 the DigiTIM Plan was implemented by 27%.
STRATEGIC PILLARS AREA TRANSFORMATION ACTIONS IMPLEMENTED MAIN KPIs PROGRESS
(Q1 2018 vs. Q4 2017)

Leadership positioning
and best in
class

customer
engagement

Commercial -B2C: Released first wave of new simplified, flexible Fixed and Mobile portfolio

+2.7% ARPU Fixed (1)

+0.5% ARPU Mobile (1)

1st in Customer Service Index Mobile

- B2C: Executed fiber migration acceleration plan +15% new lines
- B2C: 2nd brand Kena revamped to address new customer segments +38% new customers
- B2C: Revised FMC convergent offer +4% TIM Vision customers
- B2B: Reviewed SME Fixed and Mobile portfolio

+4.4% SME ARPU Fixed (2)

+3.6% SME ARPU Mobile (2)

- B2B: Executed fiber migration acceleration plan +12% active fiber lines
- B2B: Launched multi-Cloud and hybrid services for SME +2% SME Cloud customers
Wholesale Infrastructures N & S - Revised commercial approach to improve sales effectiveness +32% UBB active lines
- First release of new end-to-end delivery process -12% delivery time (3)
Accelerated
cash flow
generation
Opex efficiency - Completed first wave of contract renegotiations and vendor consolidation 7% of planned savings achieved
- First release of real estate streamlining and consolidation 10% of release plan executed (4)
Capex efficiency Optimized Capex spent via “same for less” and “smart investment” approach 7% of planned saving achieved
Agile
organization
Digital & Advanced Analytics (AA) - Optimized online acquisition with Smart targeting +87% Fixed online activations
+43% Mobile online activations
- Set up of dedicated Digital & Advanced Analytics center of excellence (CoE) +40 FTE on CoE
- Launched pilots on Transformational Advanced Analytics use cases +3 use cases
People, Culture & Organization - Launched Agile rooms to develop digital channels and streamline processes +7 new Agile rooms
- First release of reviewed organizational structure to improve accountability 3 simplified and streamlined BUs

1 Impact calculated vs. Q1 2017 values to account for seasonality 

2 Impact calculated vs. SME Customer base not included in the portfolio review

3 Impact calculated vs. Dec 2017 and net of customer related delays  

4 70 k sqm released vs 660 k sqm target for 2018