The network is in your hands The network is in your hands

The network is in your hands

Antonella, the life of technician

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Who is the Telecom Italia technician coming into our homes?

Most of us have had the opportunity to meet one or more of the Telecom Italia Technicians: their job puts them in direct contact with customers throughout Italy.

Telecom Italia consists of a team of 8,500 technicians including men and women. It is a mix of experienced people who have contributed to the birth of the Italian Network and of those who have grown up using new technologies. These are the only employees of Telecom Italia who do not have a specific "office": their "office" is based on their location as they travel around and work closely with customers.

Telecom Italia technician is not just someone that physically "connects" the Network ... but a person who provides assistance and technical support. Therefore, it is fundamental that they are fully trained, friendly and reliable!

Have you ever wondered how to become a Telecom Italia Network technician?

Complete training: theory, practice and video lessons

The training of a technician includes theoretical modules, and also periods of on the job practical training in order to become highly skilled for interventions and routine tasks. 
About 4 months of training is required to ensure a qualified and reliable base from which to build a relationship of customer oriented trust in line with the principles of equal treatment.

Following this training period, continious training is held with the purpose of keeping the technicians fully up to date and skilled.

The video lessons are available with the aim of reinforcing the previous content to provide additional information for training / updating technicians on the road. These video lessons are particularly effective as they present very realistic case studies which explain the  practice and the role of the technician and how they should intervene.

Throughout the training, the Technician is assigned a tutor - who will play the role of "coach". They will provide support and develop the effective capabilities for the role.

Technicians are not born, they become: on conclusion of the course, they are ready to connect and log on with the rest of the world!

View backstage photos of Antonella.