The phone Doctor The phone Doctor

The phone Doctor

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The work of the customer service and network technician as told by the enthusiastic and committed Marianna, Telecom Italia woman technician based in Pisa: customers often call her on her mobile phone, even if it’s just for advice.
The activity of a Telecom Italia technician has two fundamental aspects – preventive maintenance and true corrective maintenance, i.e. repairing faults at the customer’s premises.

The network technicians’ work described by Marianna is just a part of the assistance provided by Telecom Italia for its private and business customers. Customer service assistance for fixed and mobile telephony and internet services is provided over the phone, on the internet or through social media. In order to receive assistance it is also possible to go to Telecom Italia shops or TIM centres, which also provide information on services and products.

Find out more about Telecom Italia customer assistance services