Assessment Center

03/14/2014 - 10:22 AM

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The methods of evaluating and developing potential constitute important instruments that aid the process of enhancing human capital and are meant to help employees develop individual professionality, in accordance with the motivations and characteristics of the individual and the needs of the company.

Following this philosophy, Telecom Italia, since the 80’s, has been the first Italian company to introduce the methods of potential evaluation as another instrument to manage and develop human resources.

This method of evaluation helps generate a better understanding of individual characteristics and helps identify opportunities for development, improvements and training aimed at reinforcing the professionalism of employees and orientate their professional development in a coherent way, aligned to their individual qualities.

In order to guarantee an evaluation of upmost reliability, the Assessment Centre methodology is used: this method is internationally acknowledged for its predicting validity.

The method includes the use of a series of various observational instruments chose according to the specific target. The tests that are used include:

Group dynamics are trials that permit live observation of problem solving abilities alongside group interactions, because they require candidates to analyze complex work situations together and to find a solutions in a given period of time.

The group dynamics can be:

  • in free roles: all candidates have the same role and the same information
  • assigned roles: each candidate is assigned a specific role, which differs from that of the others, and as well as being supplied with the information given to the entire group certain individuals will be given extra information depending on their role
  • negotiation: the candidates are divided into two sub-groups that must act out the roles of the client and the supplier, and they must resolve hostile situations between the two parties.

Individual tests include:

  • Management trial

Management trials are individual trials useful to evaluate individual propensity for development and their motivation. The candidate is asked, through a written elaboration or a role-play, to manage a collaborator in a critical situation.

  • In-basket

The term “in basket” literally means the “the basket for inbound post”: it is a form of individual role-play in which a series of critical situations relating to work are simulated.

The candidate faces operational problems, similar to those that occur during a typical working day, with letters, communications and memos and other documentation provided at the beginning of the trial, so that the candidate has all the necessary elements available to make the decisions in a set amount of time.

  • Test on preferred styles

Depending on the seniority and professional level of the candidate, preferential style tests are a number of tests useful to determine the style of behaviour the candidate prefers, which, used along with the other trials, constitute a base that can be shared with the individuals to help plan their development process.

  • Motivational interview

It is an indispensable tool to recreate the professional path of the individuals and to investigate their level of satisfaction, on their professional expectations and their level of motivation.

 

 

 

The transparency of the process allows participants to receive individual feedbacks that help illustrate their strengths and the areas where they can improve based on the results of the assessment in order to stimulate self-awareness in the individuals and a sense of responsibility for their own development process and the definition of adequate training plans.

That is why the individual receives a training intervention, which also contextualizes Telecom Italia’s Assessment Centre, supplying information useful to develop a strategy of self-empowerment and to clarify the key principles.

At the end of the feedback the individual is asked to define a self-development plan focused on the two abilities they intend to work on for their own improvement.