Olivetti: new customer help and IT support service centre opening at Ivrea

10/06/2009 - 00:00 PM

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Olivetti Group company Advalso’s new centre inaugurated today at Ivrea. The new location joins the Carsoli site to boost Olivetti and Telecom Italia customers’ IT and telecommunications support services.

At an event attended by company Chairman Francesco Forlenza, CEO Patrizia Grieco, Sabino Patruno (CEO of Advalso) and local authority representatives, Olivetti today inaugurated a new facility at Ivrea to be used by Advalso, a company established to enhance the IT help and support services provided to Olivetti and Telecom Italia customers at the highest ICT and telecommunications industry standards.

Members of Telecom Italia’s top management – Chairman Gabriele Galateri di Genola, CEO Franco Bernabè and Head of Domestic Market Operations Oscar Cicchetti – were also present at the event.

The new Advalso facility, which will be working alongside the one already operating at Carsoli, employs 120 highly skilled employees from Olivetti who have joined the new service centre after a professional training programme.

Thanks to this new centre, Advalso will manage the entire customer support chain, from standard helpdesk services to highly advanced technical support and back office services for all Group-supplied solutions. Advalso will also develop solutions in support of corporate operations. With a 360° outlook over the IT industry, the new Advalso service centre is the focal point for Olivetti’s new range of document management services, in a market estimated to be worth around €1.5 billion in Italy.  The new “Document Hub” solution is designed for digital business document management by leveraging a platform that integrates document digitization and management. This new range of services is available on demand through Telecom Italia Data Centers, a solution that makes it possible for enterprises and government departments to benefit from leading edge tools without needing to run dedicated in-house IT departments, and consequently to optimize costs and benefits. The Advalso service centre takes advantage of Olivetti’s extensive national helpdesk infrastructure and remote operational control activities.

An investment of some €2.5 million was made in technology infrastructure and specialist personnel training (1000+ hours per employee) for the new Advalso centre.

Olivetti CEO Patrizia Grieco says: “Among its duties, Advalso will be managing operating processes for on-demand service delivery platforms, and will be a key player in Olivetti’s new strategy. Ms. Grieco pointed out: “Once again, this move shows Olivetti’s commitment to its plan to reskill the company and its employees, and its policy of focusing closely on maintaining the jobs, experience and geographical distribution that underpins the company restructure.”

 

Olivetti (a 100%-owned Telecom Italia SpA subsidiary) operates in the IT industry and offers products and solutions for the office, specialist banking and retail applications, and IT systems for vertical markets.

Olivetti products are distributed in over 50 countries around the world, particularly in Europe and the Far East.

 

Ivrea, 6 October 2009