Menu

Operators

02/24/2011 - 10:30 AM

- + Text size
Print

In Italy, as elsewhere, operators have always been the best-known and most familiar faces of the telephone service. But who were they – these “young ladies” in uniform supervised by strict shift foremen?

From the outside, operators seemed to be a brand new type of worker. They weren't like female factory workers because they did not produce material goods. Nor did they resemble secretaries, as their place of work did not look anything like an office.

What is certain is that they pioneered a new type of service: direct contact with end-users.

Even though the number of telephone services available has grown exponentially, an army of young men and women continue to work in call centres, using the phone to serve as the initial – and often vital – line of contact between the many Group companies and their customers.

The images contained in this photogallery are the property of Telecom Italia. Please contact the Telecom Italia Historical Archive calling the number + 39 0115729401 to be allowed to use these images.