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Business model

03/21/2017 - 04:00 PM

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Digital Smart City
"The TLC industry is key to Italy’s digitisation, as it has the network infrastructure enabling the development of the so-called Digital Economy."

TLC Italian Forum 2016

 Innovative infrastructure and excellent  customer service.
Dissemination of premium services and digital content within a customisable platform, accessible anywhere and on any device.
Strategic markets: Italy and Brasil.
Operations are conducted by dedicated Business Units:  the Domestic Business Unit -  it includes fixed and mobile voice and data services for retail customers and wholesale operators, as well as  international wholesale services (Sparkle) and IT solutions (Olivetti) -  and the Brazil Busines Unit (TIM Brasil).  

OUR BUSINESS ETHICS

OUR BUSINESS ETHICS

Being sustainable with a new idea  which combines benefits for the company with benefits for society.

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Being ethically-oriented: in our Code of Ethics our values and principles to ensure an conduct of business based on transparency, correctness and fairness.

Activities on the domestic market are structured into these main departments.

Consumer & Small Enterprise  

This department is responsible for ensuring the operating margin of the consumer and small business segments, protecting and increasing the value of the customers, maximizing revenues, profitability and market shares through the definition of the offer and marketing plans, commercial communication, the marketing of products/services, caring activities, operating credit and the administrative management of the customers, with the aim of increasing customer satisfaction and optimizing the overall costs of the service.

Multimedia Entertaitment & Consumer Digital Services

This department is responsible for the development of the broadband content business both on mobile and fixed platforms,  through the definition of the offer and marketing plans, commercial communication, the marketing of products/services. From an organizational perspective to this department report:  the company Persidera, created from a merger between Telecom Italia Media Broadcasting and Rete A, -  and TIMvision-  a new company to accelerate the quadruple play  strategy by entering into production of premium content for ultra-broadbandwith. Its mission will be to present a video offer enriched with original premium content produced and co-produced both nationally and internationally.

Business & Top Clients

responsible for ensuring the operating margin of the Top, Strategic, Large and Medium Enterprise and Public Administration segments, protecting and increasing the value of the customers, maximizing revenues, profitability and the market share through the definition of the offer, marketing plans and commercial communication. It also ensures the design of ICT solutions, the marketing of products/services, post-sales activities, caring activities, and management of the relevant credit.  From an organizational perspective, Olivetti (IT products and solutions)  and Sparkle (international wholesale) report to this department.

Wholesale

The department, created in November 2015, brings together the Open Access Department and the National Wholesale Services Department, with responsibility for: ensuring the development of the wholesale business, innovation, defining the supply and marketing of the respective products and services, ensuring the end-to-end delivery and assurance process for the services provided to retail and wholesale customers, along with effective management of the access network infrastructure and according to principles of non-discrimination between internal and external activities; ensuring the overall governance and end-to-end monitoring of performance and process indicators, with the aim of maximising the quality of the services delivered and ensuring fairness and transparency. To this department report TI San Marino and Flash Fiber, the joint venture established in 2016 by TIM and Fastweb with the aim of accelerating the development of the optic fibre infrastructure in FTTH (fibre to the home) mode, in the main 29 Italian cities already covered with FTTC (fibre to the cabinet) by 2020.

Technology

The department has the responsibility of ensuring technological innovation and the network infrastructure processes for development, engineering, production and management. To this department report INWIT (abbreviation for Infrastrutture Wireless Italiane) is the company of the Group that operates in Italy in the field of electronic communications infrastructure - for TIM and other operators - and specifically those dedicated to hosting radio transmission equipment, for telecommunications and the broadcast of television and radio signals.