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Open Access

04/26/2018 - 01:00 PM

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Un important element of the Equivalence Model TIM is implementing.  

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2008

The creation of Open Access: a team of more than 18,000 people dedicated to the provisioning and assurance processes. They manage and develop our access network in an independent, separate and transparent manner, improving the Group’s competitiveness.
In February 2008, Telecom Italia, today renamed TIM, launched a radical reorganisation of its management structures by setting up, under the Technology Divison, Open Access, a new function designed to use efficiency, quality and equal treatment to manage:
  • all the activities for the development and maintenance of access network technological infrastructures;
  • the processes for the supply of access services for TIM clients and clients of other operators, with the related technical assistance.
The creation of Open Access is linked to the strategic role of the Telecom Italia fixed access network, and the related development potential and investments.
The Telecom Italia access infrastructure can be considered as fundamental not only for the Group, but also for all the other alternative operators that have created their own infrastructures based on this network; in other words, for the whole country.
From the technical and economic point of view, it is the most important component of the electronic communications system of the fixed network in Italy.
This resource requires constant maintenance to preserve and improve the quality of the services provided as well as for the development of new technologies to satisfy the growing demand for innovative services.
The creation of Open Access and the consequent reorganisation are the basis for starting up the dialogue with the Autorità per le Garanzie nelle Comunicazioni (AGCom – Communications Supervisory Authority), leading to the approval in December 2008 of the commitments made on a voluntary basis by Telecom Italia.
The focus of the commitments lies in the new processes for provisioning and assurance in Open Access, aimed at the independent, separate and transparent management and development of the Telecom Italia access network.
The supervisory body, consisting of two members appointed by Telecom Italia and three by the AGCom, plays a major role in guaranteeing the implementation and respect of the commitments.
In order to undertake its production activities, Open Access interacts with the following Technology functions:
  • Network Planning: guarantees the Group’s technological innovation, the technical and architecture planning of the TLC networks and activities for the development, creation and maintenance of the “Core” platform and the related services
  • Network Develpment & Operations: deals with the innovation, development and operation of information infrastructures and systems for the business and for TLC operations
  • Technical Infrastructures: aims to ensure the total control of technical infrastructures (real estate and plant) of the Group and to provide the related technical facility management services.

2015

In November 2015, the creation of the Wholesale Department brought together the Open Access Department and the National Wholesale Services Department, having the two structures report hierarchically to the same manager.
The new equivalence model ensures that the sales divisions of TIM are on an equal footing with those of the OLOs, for more effective internal and external equality of treatment and greater transparency in the management of line activation requests.  

2018

Following through with the Equivalence Model launched in 2015, the Wholesale Operations Department was created in April 2018. This new department has a broader scope than its predecessor as it also includes activities strictly linked to the access network, which was previously the remit of the Technology and Real Estate departments. The change therefore ensures greater integration amongst the various process areas, benefiting the organisation and its end users.

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