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Open Access

11/06/2015 - 10:00 AM

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The new provisioning and assurance processes of Open Access – which are designed to manage and develop the Telecom Italia access network in an independent, separate and transparent manner – have improved the Group’s competitiveness.  

Capo D' Orso - Maiori (SA)

Technical Geremia Apicella, autopiattaforma with altitude, due to tripping of air cable piling, vehicle technician Antonio Sessa.

Capo D' Orso - Maiori (SA)

In February 2008, Telecom Italia launched a radical reorganisation of its management structures by setting up, under the Technology Divison, Open Access, a new function designed to use efficiency, quality and equal treatment to manage:

  • All the activities for the development and maintenance of access network technological infrastructures;
  • The processes for the supply of access services for Telecom Italia clients and clients of other operators, with the related technical assistance

The creation of Open Access is linked to the strategic role of the Telecom Italia fixed access network, and the related development potential and investments. The Telecom Italia access infrastructure can be considered as fundamental not only for the Group, but also for all the other alternative operators that have created their own infrastructures based on this network; in other words, for the whole country. From the technical and economic point of view, it is the most important component of the electronic communications system of the fixed network in Italy. This resource requires constant maintenance to preserve and improve the quality of the services provided as well as for the development of new technologies to satisfy the growing demand for innovative services.

The creation of Open Access and the consequent reorganisation are the basis for starting up the dialogue with the Autorità per le Garanzie nelle Comunicazioni (AGCom – Communications Supervisory Authority), leading to the approval in December 2008 of the commitments made on a voluntary basis by Telecom Italia.
The focus of the commitments lies in the new processes for provisioning and assurance in Open Access, aimed at the independent, separate and transparent management and development of the Telecom Italia access network.
The supervisory body, consisting of two members appointed by Telecom Italia and three by the AGCom, plays a major role in guaranteeing the implementation and respect of the commitments.

In order to undertake its production activities, Open Access interacts with the following Technology functions:

  • Network Planning: guarantees the Group’s technological innovation, the technical and architecture planning of the TLC networks and activities for the development, creation and maintenance of the “Core” platform and the related services
  • Network Develpment & Operations: deals with the innovation, development and operation of information infrastructures and systems for the business and for TLC operations
  • Technical Infrastructures: aims to ensure the total control of technical infrastructures (real estate and plant) of the Group and to provide the related technical facility management services

In November 2015, the creation of the Wholesale Department brought together the Open Access Department and the National Wholesale Services Department, having the two structures report hierarchically to the same manager. The new equivalence model will ensure that the sales divisions of Telecom Italia are on an equal footing with those of the OLOs, for more effective internal and external equality of treatment and greater transparency in the management of line activation requests.  Telecom Italia will invest over 120 million euros in strengthening equality of access to its infrastructure. The whole process will be implemented within 24 months.